Resolved after 3 hours 12 minutes, affecting section-155395 (POS (payment terminals)), on June 18, 2026.
Although we have not yet received confirmation from EE that the underlying issue has been resolved, our monitoring indicates that traffic has returned to normal levels and customers should be experiencing no further issues. We now consider this issue resolved.
Affected components
Update timeline
- investigating Jun 18, 2026, 12:55 PM UTC
We are aware of reports related to network connectivity affecting POS card payment processing. This is not a total outage and it appears that only certain mobile networks may be affected. We are currently investigating. We will post an update as soon as we have more information. We recommend affected customers should use an alternative payment method such as CabCard SoftPOS Android App, payment links to accept payments. Alternatively customers can attempt to choose an alternative network by following the instructions for manual network selection here: https://support.cabcard.services/terminals/manually-select-a-specific-gprs-network
- resolved Jun 18, 2026, 04:07 PM UTC
Although we have not yet received confirmation from EE that the underlying issue has been resolved, our monitoring indicates that traffic has returned to normal levels and customers should be experiencing no further issues. We now consider this issue resolved.
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