CabCard Services incident
SoftPOS transaction processing degraded
CabCard Services experienced a minor incident on March 28, 2026 affecting Payment Processing (SoftPOS (CabCard Go)), lasting 6h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 28, 2026, 11:09 AM UTC
We are aware that SoftPOS transaction processing is currently not working properly for CabCard customers. Our team is investigating. All other payment acceptance methods, including scan to pay within the CabCard app, are working as normal. Please use an alternative payment acceptance method. We apologise for the inconvenience.
- resolved Mar 28, 2026, 05:48 PM UTC
This issue has now been resolved. All users must update the CabCard app to the latest version (8.4.2, version code 49) in order to resume processing SoftPOS transactions. To do so please visit the Google Play Store and tap the "Update" button (link: https://cab.link/cc-go) We sincerely apologise for the disruption caused by today's incident, and will be conducting a root cause analysis with our SoftPOS vendor in due course to ensure this type of failure is prevented in future.