C1 incident
Task and request pages failing to load for some users
Resolved after 1 hour 2 minutes, affecting Web, on November 12, 2026.
We have resolved an incident where C1 customers in all regions experienced errors when opening tasks with a configured form and custom field in the entitlement request policy. Please reach out to support if you have any concerns.
Affected components
Update timeline
- identified Nov 12, 2026, 02:46 PM UTC
We identified the issue.
- identified Nov 12, 2026, 02:50 PM UTC
We have identified an issue where some customers in all regions are experiencing errors when opening tasks and request forms in the web app. Impacted customers are experiencing a “Something went wrong” error page instead of the task or request form. We are actively working to mitigate this issue. We will provide an additional update within 30 minutes.
- identified Nov 12, 2026, 03:20 PM UTC
We have identified an issue where some customers all regions are experiencing an error when opening some tasks and requests forms in C1. Tasks that have a form with a configured field in the entitlement request policy are affected. We are actively working to mitigate this issue. We will provide an additional update within 30 minutes.
- resolved Nov 12, 2026, 03:48 PM UTC
We have resolved an incident where C1 customers in all regions experienced errors when opening tasks with a configured form and custom field in the entitlement request policy. Please reach out to support if you have any concerns.
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