We have resolved an incident where C1 customers in the US instance experienced elevated errors and delays in ticket processing, notifications, and automations. We have confirmed all services are operating normally. We will conduct a full post-incident review to understand the root cause and identify opportunities to prevent similar issues in the future. If you have any questions or concerns, please contact our support team.

Update timeline

1. investigating Sep 17, 2026, 09:08 PM UTC

   We are investigating an issue causing errors and delays in ticket and workflow processing. We will provide further updates within 30 minutes.

2. monitoring Sep 17, 2026, 09:20 PM UTC

   We have deployed a fix and are actively monitoring system health. We will provide an additional update within 30 minutes.

3. resolved Sep 17, 2026, 09:46 PM UTC

   We have resolved an incident where C1 customers in the US instance experienced elevated errors and delays in ticket processing, notifications, and automations. We have confirmed all services are operating normally. We will conduct a full post-incident review to understand the root cause and identify opportunities to prevent similar issues in the future. If you have any questions or concerns, please contact our support team.