Bugfender Outage History

Bugfender had 9 outages in the last 2 years totaling 41h 38m of downtime — averaging 0.4 incidents per month.

There were 9 Bugfender outages since August 8, 2025 totaling 41h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.bugfender.com

Major April 29, 2026

Log Processing Delay

Detected by Pingoru: Apr 29, 2026, 10:21 AM UTC
Resolved: Apr 29, 2026, 11:46 AM UTC
Duration: 1h 24m

Affected: Log ingestion API

Timeline · 4 updates

investigating Apr 29, 2026, 10:21 AM UTC

Our log processing infrastructure is running behind which is causing that the logs sent to our servers are not shown in the dashboard. No logs have been lost, and we're working to process them as soon as possible.
identified Apr 29, 2026, 10:28 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 29, 2026, 10:43 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 29, 2026, 11:46 AM UTC

This incident has been resolved.

Read the full incident report →

Critical April 15, 2026

Service Outage

Detected by Pingoru: Apr 15, 2026, 11:00 AM UTC
Resolved: Apr 15, 2026, 11:47 AM UTC
Duration: 47m

Affected: Web dashboard (dashboard.bugfender.com)Log ingestion API

Timeline · 3 updates

investigating Apr 15, 2026, 11:00 AM UTC

We’re currently experiencing an outage and our engineers are actively investigating. The team is working to identify the root cause and restore services as quickly as possible.
monitoring Apr 15, 2026, 11:05 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 15, 2026, 11:47 AM UTC

This incident has been resolved.

Read the full incident report →

Critical March 24, 2026

Dashboard and API are unavailable

Detected by Pingoru: Mar 24, 2026, 08:22 AM UTC
Resolved: Mar 24, 2026, 08:33 AM UTC
Duration: 10m

Affected: Web dashboard (dashboard.bugfender.com)Log ingestion API

Timeline · 3 updates

investigating Mar 24, 2026, 08:22 AM UTC

We're experiencing an outage and are currently looking into the issue.
identified Mar 24, 2026, 08:24 AM UTC

The issue has been identified and a fix is being implemented.
resolved Mar 24, 2026, 08:33 AM UTC

This incident has been resolved.

Read the full incident report →

Major March 23, 2026

Log processing is experiencing issues

Detected by Pingoru: Mar 23, 2026, 12:08 PM UTC
Resolved: Mar 23, 2026, 12:51 PM UTC
Duration: 42m

Affected: Log ingestion API

Timeline · 2 updates

investigating Mar 23, 2026, 12:08 PM UTC

We are currently investigating this issue.
resolved Mar 23, 2026, 12:51 PM UTC

This incident has been resolved.

Read the full incident report →

Critical March 20, 2026

Bugfender dashboard not accesible

Detected by Pingoru: Mar 20, 2026, 07:31 AM UTC
Resolved: Mar 20, 2026, 07:37 PM UTC
Duration: 12h 5m

Affected: Web dashboard (dashboard.bugfender.com)Log ingestion API

Timeline · 6 updates

investigating Mar 20, 2026, 07:31 AM UTC

We are currently investigating this issue, log ingestion seems to be working fine.
identified Mar 20, 2026, 08:21 AM UTC

The issue has been identified and a fix is being implemented.
investigating Mar 20, 2026, 09:39 AM UTC

The engineers are still working to understand and fix the problem. Log ingestion has been paused for a few minutes to allow the servers to stabilize.
identified Mar 20, 2026, 10:15 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Mar 20, 2026, 04:46 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 20, 2026, 07:37 PM UTC

This incident has been resolved.

Read the full incident report →

Minor February 16, 2026

We are experiencing some API processing delays

Detected by Pingoru: Feb 16, 2026, 06:12 AM UTC
Resolved: Feb 16, 2026, 07:56 AM UTC
Duration: 1h 43m

Affected: Log ingestion API

Timeline · 3 updates

investigating Feb 16, 2026, 06:12 AM UTC

We are currently investigating this issue.
monitoring Feb 16, 2026, 07:17 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 16, 2026, 07:56 AM UTC

This incident has been resolved.

Read the full incident report →

Critical February 12, 2026

Degraded device processing

Detected by Pingoru: Feb 12, 2026, 09:45 PM UTC
Resolved: Feb 13, 2026, 10:03 AM UTC
Duration: 12h 17m

Affected: Log ingestion API

Timeline · 7 updates

investigating Feb 12, 2026, 09:45 PM UTC

We are currently investigating an issue affecting a subset of devices that appear to be missing some data. Our team is analyzing the root cause and assessing the impact. We will provide further updates as soon as we have more information.
identified Feb 12, 2026, 10:45 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Feb 12, 2026, 11:33 PM UTC

A fix has been implemented and we are monitoring the results.
investigating Feb 12, 2026, 11:39 PM UTC

We are currently investigating this issue.
monitoring Feb 13, 2026, 12:59 AM UTC

A fix has been implemented and we are monitoring the results.
monitoring Feb 13, 2026, 01:00 AM UTC

We are continuing to monitor for any further issues.
resolved Feb 13, 2026, 10:03 AM UTC

This incident has been resolved.

Read the full incident report →

Critical December 2, 2025

Public website outage

Detected by Pingoru: Dec 02, 2025, 10:08 AM UTC
Resolved: Dec 02, 2025, 07:01 PM UTC
Duration: 8h 53m

Affected: Public website (bugfender.com)

Timeline · 3 updates

investigating Dec 02, 2025, 10:08 AM UTC

We’re currently experiencing some outages on our main public website. The team is working to identify the root cause and restore services as quickly as possible. No other services are affected, log ingestion and dashboard are working without any interruption or problems.
investigating Dec 02, 2025, 11:03 AM UTC

We are continuing to investigate this issue.
resolved Dec 02, 2025, 07:01 PM UTC

This incident has been resolved.

Read the full incident report →

Critical November 6, 2025

Elevated API Errors

Detected by Pingoru: Nov 06, 2025, 05:02 PM UTC
Resolved: Nov 06, 2025, 08:34 PM UTC
Duration: 3h 32m

Affected: Log ingestion API

Timeline · 4 updates

investigating Nov 06, 2025, 05:02 PM UTC

We're experiencing an elevated level of API errors and are currently looking into the issue.
identified Nov 06, 2025, 05:15 PM UTC

We keep investigating the root cause of the errors, meanwhile the API is working but log processing can be somewhat delayed
monitoring Nov 06, 2025, 06:47 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Nov 06, 2025, 08:34 PM UTC

This incident has been resolved.

Read the full incident report →