Degraded success rate: Webhooks
Affected: Webhooks
Timeline · 1 update
- investigating Jun 02, 2026, 07:17 PM UTC
We're experiencing higher queuing times than normal.
Buckaroo Outage History
Buckaroo is up right nowBuckaroo had 45 outages in the last 2 years totaling 88h 16m of downtime — averaging 1.8 incidents per month.
There were 45 Buckaroo outages since December 18, 2024 totaling 88h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
[External] Partial Outage: Bancontact
Affected: Bancontact
Timeline · 1 update
- resolved May 20, 2026, 03:23 PM UTC
We have experienced two brief disruptions of Bancontact payments due to an outage that is external in nature. The disruptions took place during the following time-frames: 15:25 -> 15:40 16:55 -> 17:10 During these times customers were redirected to Bancontact, but did not return. Transactions were kept on Pending status until expiration updated them to Failed.
Degraded success rate: Bancontact
Affected: Bancontact
Timeline · 2 updates
- investigating Mar 30, 2026, 10:57 AM UTC
We're experiencing a lower success rate for this service than usual.
- resolved Mar 30, 2026, 11:01 AM UTC
This incident has been resolved.
iDEAL: Full disruption due to external outage
Affected: iDEAL
Timeline · 2 updates
- identified Mar 25, 2026, 02:47 PM UTC
We are currently experiencing a major outage with iDEAL due to external factors. We will keep you updated on any developments.
- resolved Mar 25, 2026, 02:53 PM UTC
This incident has been resolved.
iDIN Unavailable
Affected: Smart Checkout
Timeline · 2 updates
- investigating Mar 18, 2026, 03:19 PM UTC
Since March 16th, iDIN has not been available. We are currently investigating the cause of this issue and working on a solution to restore availability as soon as possible.
- resolved Mar 19, 2026, 09:59 AM UTC
The issue with iDIN has been resolved and the service is operating normally.
POS Terminals Disruption
Affected: Processor
Timeline · 1 update
- resolved Mar 10, 2026, 08:00 AM UTC
On March 10, Buckaroo POS terminals experienced a disruption between 06:20 and 08:15 CET. During this period, transactions on POS terminals were not possible. The issue has been resolved and all terminals are functioning normally again. The root cause is currently under investigation.
Login issues Plaza
Affected: Plaza
Timeline · 2 updates
- investigating Feb 25, 2026, 07:31 AM UTC
Users are currently unable to log into the Buckaroo Plaza. We are working on resolving this issue.
- resolved Feb 25, 2026, 08:07 AM UTC
The issue has been resolved
Login issues in Plaza
Affected: Plaza
Timeline · 2 updates
- identified Feb 24, 2026, 11:34 AM UTC
Users are currently unable to log into the Buckaroo Plaza. We are working on resolving this issue.
- resolved Feb 24, 2026, 12:25 PM UTC
The issue has been resolved.
Delayed POS Payouts
Timeline · 3 updates
- identified Feb 18, 2026, 12:15 PM UTC
We are currently experiencing an issue with POS payouts. Not all of today’s scheduled payouts have been fully processed. BNP received our settlement files but processing of the payouts is pending on their end. Technical teams of BNP are investigating.
- identified Feb 18, 2026, 12:45 PM UTC
The files are being re-processed by BNP
- resolved Feb 18, 2026, 02:53 PM UTC
All files have been processed. The BNP bank had an incident on one of their platforms which caused the delay.
Service disruption: PPRO payment methods
Affected: EPS
Timeline · 2 updates
- investigating Feb 16, 2026, 01:16 PM UTC
Our service monitoring has detected an outage since 13 February 14:38. This outage impacts all payment methods with PPRO as acquirer. Impacted payment methods are: - EPS - MBWay - Bizum - Swish - Twint - AliPay - P24 The issue has been resolved since 16 February 14:11
- resolved Feb 16, 2026, 01:17 PM UTC
This incident has been resolved.
External service disruption: Bancontact Mobile
Timeline · 1 update
- resolved Feb 14, 2026, 10:23 AM UTC
Between 10:15 and 10:39 CET we experienced an external disruption affecting Bancontact Mobile payments. Transactions initiated during this timeframe may have failed or been declined. The issue has been resolved and transaction processing has been fully restored.
External service disruption: iDEAL ABN Amro
Affected: iDEAL
Timeline · 2 updates
- identified Feb 09, 2026, 06:43 PM UTC
There is an issue with the iDEAL availability of ABN Amro. Users could experience issues when paying with iDEAL. We will provide updates as they become available.
- resolved Feb 09, 2026, 06:57 PM UTC
The issue has been resolved by ABN Amro
Buckaroo Plaza: Potential delay in payouts (02-02-2026)
Affected: Payouts
Timeline · 2 updates
- identified Feb 02, 2026, 05:10 PM UTC
Due to an external disruption at our processing bank, Buckaroo Plaza merchants may be experiencing a delay in today's payout. In such cases, we are expecting the payout to be received tomorrow. We are maintaining communication with our bank and will post updates as they become available.
- resolved Feb 03, 2026, 07:22 AM UTC
We have received confirmation that this issue has been resolved. All of yesterday's affected payouts will be received today.
Daily Point-of-Sale Statement Emails Not Being Sent
Affected: MyBuckaroo
Timeline · 3 updates
- investigating Jan 26, 2026, 02:31 PM UTC
We are currently investigating an issue that is impacting the delivery of emails containing download links for daily Point-of-Sale statements. As a result, some recipients may not receive these emails as expected. Our technical team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.
- identified Jan 26, 2026, 10:25 PM UTC
The root cause of the issue has been resolved. Emails containing download links for Point-of-Sale statements will now be generated and sent as scheduled. We are currently investigating how to deliver the reports that were pending between 23-01 and today and will provide an update once we have a clear approach.
- resolved Jan 27, 2026, 02:04 PM UTC
TheThe root cause of the issue has been resolved. The emails for the 23rd, 24th, 25th and 26th, which were not sent previously, have now been resent.
Point-of-Sale payouts delayed
Affected: Payouts
Timeline · 3 updates
- investigating Jan 17, 2026, 11:42 AM UTC
Due to an external outage, payouts for Point-of-Sale transactions have been delayed. This issue is expected to be resolved after Saturday, January 17 6:00 p.m., after which payouts will resume.
- monitoring Jan 17, 2026, 11:43 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 17, 2026, 06:52 PM UTC
This incident has been resolved.
Plaza transaction overview: Delayed visualization
Affected: Plaza
Timeline · 3 updates
- investigating Jan 09, 2026, 09:03 AM UTC
Today's transactions or statuses may not be shown in the transaction overview. Transaction processing is not affected. We're currently investigating this issue and will provide updates as they become available.
- identified Jan 09, 2026, 10:07 AM UTC
A fix has been implemented, and transactions of this month are currently being reloaded into the transaction overview.
- resolved Jan 09, 2026, 10:49 AM UTC
This issue has been resolved. All transactions are now visible in the transaction overview.
Service disruption: Checkout
Affected: JSONSOAP
Timeline · 3 updates
- investigating Dec 31, 2025, 01:17 PM UTC
Our service monitoring has detected a lower success rate than usual. We're investigating the issue.
- monitoring Dec 31, 2025, 01:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 31, 2025, 01:46 PM UTC
This incident has been resolved.
External service disruption: iDEAL
Affected: iDEAL
Timeline · 3 updates
- investigating Dec 05, 2025, 09:12 AM UTC
We have identified an external full disruption affecting iDEAL payments. As a result, customers may experience difficulties when attempting to complete payments via iDEAL.
- investigating Dec 05, 2025, 09:13 AM UTC
We are continuing to investigate this issue.
- resolved Dec 05, 2025, 09:28 AM UTC
We have observed a recovery of the success rate of iDEAL transactions, and iDEAL has reported that the incident has been resolved. Transactions between 09:45 and 10:15 were potentially affected by this outage.
External service disruption: Bancontact
Timeline · 1 update
- resolved Nov 24, 2025, 09:39 AM UTC
Bancontact outage (Ecom and POS) The disturbance has been resolved. The following services have been restored. The cause of this disturbance is still under investigation. Incident Start: Sunday, 23.11.2025 22:58 CET Incident End: Monday, 23.11.2025 23:55 CET Affected Services: - Bancontact Switch - TRX processing Affected System: - Bancontact Switch
Service disruption: Lightspeed App
Timeline · 1 update
- resolved Nov 11, 2025, 01:31 PM UTC
Today, we experienced a major outage on the Lightspeed app, which temporarily made it impossible to process transactions between 14:10 and 14:15 (11/11/2025). Impact: No transactions were able to be started, and some pushes around this time could not be processed.
Degraded success rate: iDEAL (external)
Affected: iDEAL
Timeline · 5 updates
- identified Nov 10, 2025, 10:44 AM UTC
We're experiencing a lower success rate for this service than usual. Our monitoring has detected an issue with the availability of Rabobank. Users of Rabobank could experience issues when paying with iDEAL.
- identified Nov 10, 2025, 10:49 AM UTC
Multiple Issuers are affected by an external issue with iDEAL. It is being investigated. Affected issuers are: ING, Rabobank. Triodos
- identified Nov 10, 2025, 10:56 AM UTC
A fix at iDEAL is applied, services should come back afterwards.
- identified Nov 10, 2025, 11:07 AM UTC
Also ASN Bank and RegioBank are affected
- resolved Nov 10, 2025, 11:30 AM UTC
This incident was resolved. Availability is back to normal.
Service disruption: iDEAL
Affected: iDEAL
Timeline · 3 updates
- investigating Nov 05, 2025, 05:29 PM UTC
Our service monitoring has detected an outage. We're investigating the issue.
- monitoring Nov 05, 2025, 05:55 PM UTC
The issue has been resolved externally. We will continue to monitor the situation. iDEAL payments between 18:15 and 18:35 were affected by the outage. PS: Payments via other iDEAL-acquirers via our platform may still be affected.
- resolved Nov 05, 2025, 06:36 PM UTC
The issue has been fully resolved. Contact with iDEAL has confirmed that the issue was caused externally, affecting multiple banks/acquirers. We've been informed that the cause of the issue was reverted and measures have been taken to prevent recurrence.
Problems displaying information in MyBuckaroo
Affected: MyBuckaroo
Timeline · 3 updates
- investigating Nov 05, 2025, 03:03 PM UTC
You may currently be experiencing problems displaying information in MyBuckaroo. We are aware of the issue and are working on a solution.
- identified Nov 05, 2025, 03:04 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 05, 2025, 03:17 PM UTC
This incident has been resolved.
POS transaction processing delay
Affected: Processor
Timeline · 4 updates
- identified Oct 28, 2025, 09:03 AM UTC
We have identified an issue with POS transaction processing which has caused a partial payout today. The missing transactions will processed today and will be included in your next payout.
- identified Oct 28, 2025, 09:04 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 28, 2025, 10:18 AM UTC
Update: All delayed POS transactions have been processed which means we will trigger a second payout today for the delayed POS transactions.
- resolved Oct 28, 2025, 10:57 AM UTC
We resolved the issue related to the missing POS transactions. We will proceed with paying these out immediately. This will result in receiving two pay-outs instead of one today.
External Service disruption: PayPal
Affected: Paypal
Timeline · 2 updates
- investigating Oct 16, 2025, 03:32 PM UTC
We are currently experiencing a full outage with the PayPal payment method. The issue originates on PayPal’s side.
- resolved Oct 16, 2025, 05:00 PM UTC
This incident has been resolved.