Buckaroo Outage History
Buckaroo is up right nowPingoru has recorded 52 incidents for Buckaroo: 49 in the last 12 months and 14 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 3 | 13 of 720 (2%) |
| July 2026 | 7 | 9 of 744 (1%) |
| August 2026 | 3 | 8 of 744 (1%) |
| September 2026 | 9 | 78 of 720 (11%) |
| October 2026 | 2 | 5 of 580 (1%) |
Incidents, newest first
Notice February 24, 2026 Login issues in Plaza 51m Plaza
Started Feb 24, 2026, 11:34 AM UTC· resolved Feb 24, 2026, 12:25 PM UTC
- identified Feb 24, 2026, 11:34 AM UTC
Users are currently unable to log into the Buckaroo Plaza. We are working on resolving this issue.
- resolved Feb 24, 2026, 12:25 PM UTC
The issue has been resolved.
Notice February 18, 2026 Delayed POS Payouts 2h 37m
Started Feb 18, 2026, 12:15 PM UTC· resolved Feb 18, 2026, 02:53 PM UTC
- identified Feb 18, 2026, 12:15 PM UTC
We are currently experiencing an issue with POS payouts. Not all of today’s scheduled payouts have been fully processed. BNP received our settlement files but processing of the payouts is pending on their end. Technical teams of BNP are investigating.
- identified Feb 18, 2026, 12:45 PM UTC
The files are being re-processed by BNP
- resolved Feb 18, 2026, 02:53 PM UTC
All files have been processed. The BNP bank had an incident on one of their platforms which caused the delay.
Notice February 16, 2026 Service disruption: PPRO payment methods 57s EPS
Started Feb 16, 2026, 01:16 PM UTC· resolved Feb 16, 2026, 01:17 PM UTC
- investigating Feb 16, 2026, 01:16 PM UTC
Our service monitoring has detected an outage since 13 February 14:38. This outage impacts all payment methods with PPRO as acquirer. Impacted payment methods are: - EPS - MBWay - Bizum - Swish - Twint - AliPay - P24 The issue has been resolved since 16 February 14:11
- resolved Feb 16, 2026, 01:17 PM UTC
This incident has been resolved.
Notice February 14, 2026 External service disruption: Bancontact Mobile 24m
Started Feb 14, 2026, 09:15 AM UTC· resolved Feb 14, 2026, 09:39 AM UTC
- resolved Feb 14, 2026, 10:23 AM UTC
Between 10:15 and 10:39 CET we experienced an external disruption affecting Bancontact Mobile payments. Transactions initiated during this timeframe may have failed or been declined. The issue has been resolved and transaction processing has been fully restored.
Minor February 9, 2026 External service disruption: iDEAL ABN Amro 14m iDEAL
Started Feb 09, 2026, 06:43 PM UTC· resolved Feb 09, 2026, 06:57 PM UTC
- identified Feb 09, 2026, 06:43 PM UTC
There is an issue with the iDEAL availability of ABN Amro. Users could experience issues when paying with iDEAL. We will provide updates as they become available.
- resolved Feb 09, 2026, 06:57 PM UTC
The issue has been resolved by ABN Amro
Minor February 2, 2026 Buckaroo Plaza: Potential delay in payouts (02-02-2026) 14h 11m Payouts
Started Feb 02, 2026, 05:10 PM UTC· resolved Feb 03, 2026, 07:22 AM UTC
- identified Feb 02, 2026, 05:10 PM UTC
Due to an external disruption at our processing bank, Buckaroo Plaza merchants may be experiencing a delay in today's payout. In such cases, we are expecting the payout to be received tomorrow. We are maintaining communication with our bank and will post updates as they become available.
- resolved Feb 03, 2026, 07:22 AM UTC
We have received confirmation that this issue has been resolved. All of yesterday's affected payouts will be received today.
Minor January 26, 2026 Daily Point-of-Sale Statement Emails Not Being Sent 23h 33m MyBuckaroo
Started Jan 26, 2026, 02:31 PM UTC· resolved Jan 27, 2026, 02:04 PM UTC
- investigating Jan 26, 2026, 02:31 PM UTC
We are currently investigating an issue that is impacting the delivery of emails containing download links for daily Point-of-Sale statements. As a result, some recipients may not receive these emails as expected. Our technical team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.
- identified Jan 26, 2026, 10:25 PM UTC
The root cause of the issue has been resolved. Emails containing download links for Point-of-Sale statements will now be generated and sent as scheduled. We are currently investigating how to deliver the reports that were pending between 23-01 and today and will provide an update once we have a clear approach.
- resolved Jan 27, 2026, 02:04 PM UTC
TheThe root cause of the issue has been resolved. The emails for the 23rd, 24th, 25th and 26th, which were not sent previously, have now been resent.
Major January 17, 2026 Point-of-Sale payouts delayed 7h 9m Payouts
Started Jan 17, 2026, 11:42 AM UTC· resolved Jan 17, 2026, 06:52 PM UTC
- investigating Jan 17, 2026, 11:42 AM UTC
Due to an external outage, payouts for Point-of-Sale transactions have been delayed. This issue is expected to be resolved after Saturday, January 17 6:00 p.m., after which payouts will resume.
- monitoring Jan 17, 2026, 11:43 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 17, 2026, 06:52 PM UTC
This incident has been resolved.
Critical December 5, 2025 External service disruption: iDEAL 15m iDEAL
Started Dec 05, 2025, 09:12 AM UTC· resolved Dec 05, 2025, 09:28 AM UTC
- investigating Dec 05, 2025, 09:12 AM UTC
We have identified an external full disruption affecting iDEAL payments. As a result, customers may experience difficulties when attempting to complete payments via iDEAL.
- investigating Dec 05, 2025, 09:13 AM UTC
We are continuing to investigate this issue.
- resolved Dec 05, 2025, 09:28 AM UTC
We have observed a recovery of the success rate of iDEAL transactions, and iDEAL has reported that the incident has been resolved. Transactions between 09:45 and 10:15 were potentially affected by this outage.
Notice November 23, 2025 External service disruption: Bancontact 57m
Started Nov 23, 2025, 09:58 PM UTC· resolved Nov 23, 2025, 10:55 PM UTC
- resolved Nov 24, 2025, 09:39 AM UTC
Bancontact outage (Ecom and POS) The disturbance has been resolved. The following services have been restored. The cause of this disturbance is still under investigation. Incident Start: Sunday, 23.11.2025 22:58 CET Incident End: Monday, 23.11.2025 23:55 CET Affected Services: - Bancontact Switch - TRX processing Affected System: - Bancontact Switch
Notice November 11, 2025 Service disruption: Lightspeed App –
Started Nov 11, 2025, 01:00 AM UTC· resolved Nov 11, 2025, 01:00 AM UTC
- resolved Nov 11, 2025, 01:31 PM UTC
Today, we experienced a major outage on the Lightspeed app, which temporarily made it impossible to process transactions between 14:10 and 14:15 (11/11/2025). Impact: No transactions were able to be started, and some pushes around this time could not be processed.
Major November 10, 2025 Degraded success rate: iDEAL (external) 46m iDEAL
Started Nov 10, 2025, 10:44 AM UTC· resolved Nov 10, 2025, 11:30 AM UTC
- identified Nov 10, 2025, 10:44 AM UTC
We're experiencing a lower success rate for this service than usual. Our monitoring has detected an issue with the availability of Rabobank. Users of Rabobank could experience issues when paying with iDEAL.
- identified Nov 10, 2025, 10:49 AM UTC
Multiple Issuers are affected by an external issue with iDEAL. It is being investigated. Affected issuers are: ING, Rabobank. Triodos
- identified Nov 10, 2025, 10:56 AM UTC
A fix at iDEAL is applied, services should come back afterwards.
- identified Nov 10, 2025, 11:07 AM UTC
Also ASN Bank and RegioBank are affected
- resolved Nov 10, 2025, 11:30 AM UTC
This incident was resolved. Availability is back to normal.
Critical November 5, 2025 Service disruption: iDEAL 1h 7m iDEAL
Started Nov 05, 2025, 05:29 PM UTC· resolved Nov 05, 2025, 06:36 PM UTC
- investigating Nov 05, 2025, 05:29 PM UTC
Our service monitoring has detected an outage. We're investigating the issue.
- monitoring Nov 05, 2025, 05:55 PM UTC
The issue has been resolved externally. We will continue to monitor the situation. iDEAL payments between 18:15 and 18:35 were affected by the outage. PS: Payments via other iDEAL-acquirers via our platform may still be affected.
- resolved Nov 05, 2025, 06:36 PM UTC
The issue has been fully resolved. Contact with iDEAL has confirmed that the issue was caused externally, affecting multiple banks/acquirers. We've been informed that the cause of the issue was reverted and measures have been taken to prevent recurrence.
Minor November 5, 2025 Problems displaying information in MyBuckaroo 13m MyBuckaroo
Started Nov 05, 2025, 03:03 PM UTC· resolved Nov 05, 2025, 03:17 PM UTC
- investigating Nov 05, 2025, 03:03 PM UTC
You may currently be experiencing problems displaying information in MyBuckaroo. We are aware of the issue and are working on a solution.
- identified Nov 05, 2025, 03:04 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 05, 2025, 03:17 PM UTC
This incident has been resolved.
Minor October 28, 2025 POS transaction processing delay 1h 54m Processor
Started Oct 28, 2025, 09:03 AM UTC· resolved Oct 28, 2025, 10:57 AM UTC
- identified Oct 28, 2025, 09:03 AM UTC
We have identified an issue with POS transaction processing which has caused a partial payout today. The missing transactions will processed today and will be included in your next payout.
- identified Oct 28, 2025, 09:04 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 28, 2025, 10:18 AM UTC
Update: All delayed POS transactions have been processed which means we will trigger a second payout today for the delayed POS transactions.
- resolved Oct 28, 2025, 10:57 AM UTC
We resolved the issue related to the missing POS transactions. We will proceed with paying these out immediately. This will result in receiving two pay-outs instead of one today.
Critical October 16, 2025 External Service disruption: PayPal 1h 28m Paypal
Started Oct 16, 2025, 03:32 PM UTC· resolved Oct 16, 2025, 05:00 PM UTC
- investigating Oct 16, 2025, 03:32 PM UTC
We are currently experiencing a full outage with the PayPal payment method. The issue originates on PayPal’s side.
- resolved Oct 16, 2025, 05:00 PM UTC
This incident has been resolved.
Critical October 9, 2025 Payment outage: PayPal 3m Paypal
Started Oct 09, 2025, 07:49 AM UTC· resolved Oct 09, 2025, 07:52 AM UTC
- monitoring Oct 09, 2025, 07:49 AM UTC
We have experienced an outage for this service. Impacted transactions are PayPal processing transactions (V010) that were initiated between 09:20 and 09:40 CEST. Since 9:40 the issue appears to have been resolved.
- resolved Oct 09, 2025, 07:52 AM UTC
This incident has been resolved.
Minor October 2, 2025 Missing invoice PDF for Buckaroo invoices 18h 12m Plaza
Started Oct 02, 2025, 02:15 PM UTC· resolved Oct 03, 2025, 08:27 AM UTC
- investigating Oct 02, 2025, 02:15 PM UTC
We have detected issues with Buckaroo's invoices sent to our merchants. The invoice PDF may be missing in the attachments. We are investigating this issue.
- resolved Oct 03, 2025, 08:27 AM UTC
The issue has been found and resolved. However, we are unable to resend the PDF's for the affected Buckaroo invoices. The merchants impacted by this issue have been notified by email with instructions on how to download the PDF's.