Buckaroo had 45 outages in the last 2 years totaling 1696h 53m of downtime — averaging 1.8 incidents per month.
There were 45 Buckaroo outages since December 18, 2024 totaling 1696h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have experienced an outage for this service. Impacted transactions are PayPal processing transactions (V010) that were initiated between 09:20 and 09:40 CEST. Since 9:40 the issue appears to have been resolved.
This incident has been resolved.
We have detected issues with Buckaroo's invoices sent to our merchants. The invoice PDF may be missing in the attachments. We are investigating this issue.
The issue has been found and resolved. However, we are unable to resend the PDF's for the affected Buckaroo invoices. The merchants impacted by this issue have been notified by email with instructions on how to download the PDF's.
At approximately 10:03, our payment processing system experienced a brief interruption, resulting in about five minutes of downtime. Our team quickly identified the issue and implemented remedial actions, after which services were fully restored by 10:07. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
We have detected a degraded success rate for transactions. A fix at 11:25 has been implemented and we are currently monitoring the results.
This incident has been resolved. Transactions between 10:28 and 11:28 were potentially affected by this.
We have identified an external issue affecting the availability of the iDEAL payment labels—SNS, ASN, and RegioBank. As a result, customers of these banks may experience difficulties when attempting to complete payments via iDEAL.
This incident has been resolved.
Dear Customer, We would like to inform you that a portion of the debit card transactions from Saturday, July 12—specifically during the period between 13:54 and 14:04—were processed with a delay due to a technical disruption at one of our partners. The transactions affected by this have been available for payout since July 15 and will be paid out based on your account's payout settings. If desired, we can provide you with an overview of the affected transactions. You may contact your Relationship Manager or reach out to us via email at [email protected]
We're experiencing a lower success rate for this service than usual.
Belfius is experiencing an outage. The source of the disruption is external to Buckaroo. We will provide updates as they become available.
This incident has been resolved.
We're experiencing a lower success rate for this service than usual.
Belfius has to perform maintenance in its systems that will affect its availability for Belfius.
This incident has been resolved.
We are currently experiencing an outage with our POS service. All PIN transactions are currently failing. We are working on a solution and will keep you updated.
The issue has been resolved. We will continue to monitor the situation.
The issue has been resolved. Earlier we have sent the wrong information through email regarding the POS outage. Only Buckaroo terminals were affected by the outage. Apologies, Team Buckaroo
Point of Sale payouts for this morning may be missing or incomplete. We are aware of the issue and working to resolve it. We apologize for any inconvenience this may cause and will provide further updates as soon as we have additional information.
Our processing partner CCV has identified the root cause of the issue affecting Point of Sale payouts. They are currently working on a solution. Unfortunately, this means that outgoing merchant payments will not be processed today. We understand the impact this may have and sincerely apologize for the inconvenience. We will continue to monitor the situation closely and provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
All missing Point of Sale transactions have been paid out.
Today's payout for Point of Sale transactions potentially did not include all of yesterday's transactions. We have solved the underlying issue, and all missing transactions have been included in a separate payout today.
We're experiencing a full outage for this service. Our development team is investigating this issue
Paypal has reported that they had a service disruption. Transactions between 22:04 - 23:22 CEST were affected, consumers were unable to pay via Paypal during this time. This incident has been resolved.
There is an issue with the availability of Rabobank. Users of Rabobank could experience issues when paying with iDEAL.
This incident has been resolved. iDEAL success rates via Rabobank were affected between approximately 20:55 - 21:20 CET.
ING is experiencing a general outage that is also affecting iDEAL payments. ING users may encounter issues when making iDEAL payments
The issue has been resolved by ING.
ABN Amro is experiencing a general outage that is also affecting iDEAL payments. ABN Amro users may encounter issues when making iDEAL payments
The issue has been identified as external and originates from ABN Amro's side.
The outage on ABN Amro's side has been resolved. We will continue to monitor the situation.
This incident has been resolved.
SNS, ASN and RegioBank are experiencing a disruption on their side which affects iDEAL payments. We will closely monitor the situation. https://availability.ideal.nl/incidents/v1mv41fz8jqv
This incident has been resolved.
There is currently an outage at ABN Amro impacting iDEAL. Users could experience issues when paying with iDEAL.
This incident has been resolved.
Rabobank is experiencing a disruption on their side which affects iDEAL payments. We will closely monitor the situation.
The issue has been identified as external on the side of Rabobank.
This incident has been resolved.
Currently we are experiencing an outage of the payment method Payconiq. We are currently investigating the issue.
This incident has been resolved.
We are currently experiencing an outage with Klarna Collecting due to an identified external issue. Please note that Klarna Processing is unaffected and continues to operate as normal.
This incident is currently under investigation by Klarna in collaboration with our technical partner.
Discussions with our technical partner are still ongoing. Unfortunately, there is currently no timeline on when the Klarna collecting method will be available again. Therefore, the use of this method remains temporarily suspended, and this incident will be closed. Once there are any updates, Buckaroo will inform the affected merchants accordingly.