Buckaroo incident

Daily Point-of-Sale Statement Emails Not Being Sent

Minor Resolved View vendor source →

Buckaroo experienced a minor incident on January 26, 2026 affecting MyBuckaroo, lasting 23h 33m. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2026, 02:31 PM UTC
Resolved
Jan 27, 2026, 02:04 PM UTC
Duration
23h 33m
Detected by Pingoru
Jan 26, 2026, 02:31 PM UTC

Affected components

MyBuckaroo

Update timeline

  1. investigating Jan 26, 2026, 02:31 PM UTC

    We are currently investigating an issue that is impacting the delivery of emails containing download links for daily Point-of-Sale statements. As a result, some recipients may not receive these emails as expected. Our technical team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.

  2. identified Jan 26, 2026, 10:25 PM UTC

    The root cause of the issue has been resolved. Emails containing download links for Point-of-Sale statements will now be generated and sent as scheduled. We are currently investigating how to deliver the reports that were pending between 23-01 and today and will provide an update once we have a clear approach.

  3. resolved Jan 27, 2026, 02:04 PM UTC

    TheThe root cause of the issue has been resolved. The emails for the 23rd, 24th, 25th and 26th, which were not sent previously, have now been resent.