Buckaroo incident

POS transaction processing delay

Minor Resolved View vendor source →

Buckaroo experienced a minor incident on October 28, 2025 affecting Processor, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2025, 09:03 AM UTC
Resolved
Oct 28, 2025, 10:57 AM UTC
Duration
1h 54m
Detected by Pingoru
Oct 28, 2025, 09:03 AM UTC

Affected components

Processor

Update timeline

  1. identified Oct 28, 2025, 09:03 AM UTC

    We have identified an issue with POS transaction processing which has caused a partial payout today. The missing transactions will processed today and will be included in your next payout.

  2. identified Oct 28, 2025, 09:04 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 28, 2025, 10:18 AM UTC

    Update: All delayed POS transactions have been processed which means we will trigger a second payout today for the delayed POS transactions.

  4. resolved Oct 28, 2025, 10:57 AM UTC

    We resolved the issue related to the missing POS transactions. We will proceed with paying these out immediately. This will result in receiving two pay-outs instead of one today.