- Detected by Pingoru
- Jun 12, 2026, 07:41 PM UTC
- Resolved
- Jun 12, 2026, 07:43 PM UTC
- Duration
- 2m
Timeline · 2 updates
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investigating Jun 12, 2026, 07:41 PM UTC
BridgePay's Network Operations Center has identified Check Processor - Fastcheck Network is currently having connectivity issues. Merchants using the Check Processor - Fastcheck Network may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available. PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally. Only merchants using Check Processor - Fastcheck Network are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
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resolved Jun 12, 2026, 07:43 PM UTC
The previously reported issue with the Check Processor - Fastcheck Network has been resolved and transactions are processing normally.
Read the full incident report →
- Detected by Pingoru
- Jun 11, 2026, 01:44 AM UTC
- Resolved
- Jun 11, 2026, 01:48 AM UTC
- Duration
- 4m
Timeline · 2 updates
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investigating Jun 11, 2026, 01:44 AM UTC
BridgePay's network monitoring has uncovered BridgePay Gateway API - BridgeComm may be experiencing intermittent service disruptions at this time. The BridgePay Network Operations Center is investigating and will update this incident with additional information as it becomes available.
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resolved Jun 11, 2026, 01:48 AM UTC
The previously reported issue with BridgePay Gateway API - BridgeComm has been resolved. Please attempt your request again before contacting Gateway Support.
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- Detected by Pingoru
- Jun 09, 2026, 06:00 PM UTC
- Resolved
- Jun 10, 2026, 12:58 AM UTC
- Duration
- 6h 58m
Affected: TSYS
Timeline · 4 updates
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investigating Jun 09, 2026, 06:00 PM UTC
BridgePay's Network Operations Center has identified Credit Card Processor - TSYS is currently having connectivity issues. Merchants using the Credit Card Processor - TSYS may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available. PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally. Only merchants using Credit Card Processor - TSYS are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
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monitoring Jun 09, 2026, 07:46 PM UTC
We have identified issues with the leased line connectivity to TSYS. We are working on re-routing traffic to alternative connectivity to help mitigate the issue while this is investigated. We are seeing approvals on the alternative connectivity and will continue to monitor.
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monitoring Jun 09, 2026, 07:46 PM UTC
We are continuing to monitor for any further issues.
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resolved Jun 10, 2026, 12:58 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 01, 2026, 02:10 AM UTC
- Resolved
- Jun 01, 2026, 03:50 AM UTC
- Duration
- 1h 40m
Affected: Gateway.Itstgate.com - Virtual Terminal, Reporting, APIBridgePay Gateway API - BridgeCommPathwayLink Boarding PortalPayGuardian Cloud APIMyBridgePay Portal - Virtual Terminal and ReportingBridgePay Gateway WebLink 3.0 - Hosted Payment Page
Timeline · 2 updates
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investigating Jun 01, 2026, 02:10 AM UTC
We are detecting issues upstream from us causing connectivity issues. We have shifted traffic to our secondary Datacenter and are investigating with the ISP.
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resolved Jun 01, 2026, 03:50 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 31, 2026, 01:15 PM UTC
- Resolved
- May 31, 2026, 01:24 PM UTC
- Duration
- 9m
Timeline · 2 updates
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investigating May 31, 2026, 01:15 PM UTC
BridgePay's Network Operations Center has identified Gift Card Processor - SparkBase is currently having connectivity issues. Merchants using the Gift Card Processor - SparkBase may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available. PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally. Only merchants using Gift Card Processor - SparkBase are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
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resolved May 31, 2026, 01:24 PM UTC
The previously reported issue with the Gift Card Processor - SparkBase has been resolved and transactions are processing normally.
Read the full incident report →
- Detected by Pingoru
- May 31, 2026, 12:15 PM UTC
- Resolved
- May 31, 2026, 12:59 PM UTC
- Duration
- 43m
Affected: Gateway.Itstgate.com - Virtual Terminal, Reporting, APIBridgePay Gateway API - BridgeCommPathwayLink Boarding PortalPayGuardian Cloud APIMyBridgePay Portal - Virtual Terminal and ReportingBridgePay Gateway WebLink 3.0 - Hosted Payment Page
Timeline · 2 updates
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investigating May 31, 2026, 12:15 PM UTC
We are currently observing issues with 2 of our upstream providers that could cause intermittent connectivity issues. We are working to stabilize traffic and will post updates here
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resolved May 31, 2026, 12:59 PM UTC
Traffic has been stabilized.
Read the full incident report →
- Detected by Pingoru
- May 28, 2026, 10:48 PM UTC
- Resolved
- May 28, 2026, 10:56 PM UTC
- Duration
- 8m
Timeline · 2 updates
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investigating May 28, 2026, 10:48 PM UTC
BridgePay's network monitoring has uncovered GatewayStage.Itstgate.com - Virtual Terminal, Reporting, API may be experiencing intermittent service disruptions at this time. The BridgePay Network Operations Center is investigating and will update this incident with additional information as it becomes available.
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resolved May 28, 2026, 10:56 PM UTC
The previously reported issue with GatewayStage.Itstgate.com - Virtual Terminal, Reporting, API has been resolved. Please attempt your request again before contacting Gateway Support.
Read the full incident report →
- Detected by Pingoru
- May 09, 2026, 12:10 AM UTC
- Resolved
- May 09, 2026, 12:14 AM UTC
- Duration
- 3m
Timeline · 2 updates
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investigating May 09, 2026, 12:10 AM UTC
BridgePay's Network Operations Center has identified Credit Card Processor - Heartland Portico is currently having connectivity issues. Merchants using the Credit Card Processor - Heartland Portico may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available. PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally. Only merchants using Credit Card Processor - Heartland Portico are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
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resolved May 09, 2026, 12:14 AM UTC
The previously reported issue with the Credit Card Processor - Heartland Portico has been resolved and transactions are processing normally.
Read the full incident report →
- Detected by Pingoru
- May 04, 2026, 07:52 PM UTC
- Resolved
- May 04, 2026, 07:57 PM UTC
- Duration
- 4m
Timeline · 2 updates
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investigating May 04, 2026, 07:52 PM UTC
BridgePay's network monitoring has uncovered BridgePay UAT API - BridgeComm may be experiencing intermittent service disruptions at this time. The BridgePay Network Operations Center is investigating and will update this incident with additional information as it becomes available.
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resolved May 04, 2026, 07:57 PM UTC
The previously reported issue with BridgePay UAT API - BridgeComm has been resolved. Please attempt your request again before contacting Gateway Support.
Read the full incident report →
- Detected by Pingoru
- May 03, 2026, 03:42 PM UTC
- Resolved
- May 03, 2026, 04:17 PM UTC
- Duration
- 34m
Timeline · 2 updates
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investigating May 03, 2026, 03:42 PM UTC
BridgePay's Network Operations Center has identified Gift Card Processors - Valutec is currently having connectivity issues. Merchants using the Gift Card Processors - Valutec may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available. PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally. Only merchants using Gift Card Processors - Valutec are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
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resolved May 03, 2026, 04:17 PM UTC
The previously reported issue with the Gift Card Processors - Valutec has been resolved and transactions are processing normally.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 09:09 PM UTC
- Resolved
- Apr 24, 2026, 12:15 AM UTC
- Duration
- 3h 6m
Timeline · 2 updates
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investigating Apr 23, 2026, 09:09 PM UTC
BridgePay's Network Operations Center has identified Gift Card Processor - TenderCard is currently having connectivity issues. Merchants using the Gift Card Processor - TenderCard may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available. PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally. Only merchants using Gift Card Processor - TenderCard are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
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resolved Apr 24, 2026, 12:15 AM UTC
The previously reported issue with the Gift Card Processor - TenderCard has been resolved and transactions are processing normally.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 10:40 AM UTC
- Resolved
- Apr 20, 2026, 10:44 AM UTC
- Duration
- 3m
Timeline · 2 updates
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investigating Apr 20, 2026, 10:40 AM UTC
BridgePay's Network Operations Center has identified Credit Card Processor - IntegraPay is currently having connectivity issues. Merchants using the Credit Card Processor - IntegraPay may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available. PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally. Only merchants using Credit Card Processor - IntegraPay are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
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resolved Apr 20, 2026, 10:44 AM UTC
The previously reported issue with the Credit Card Processor - IntegraPay has been resolved and transactions are processing normally.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 07:36 AM UTC
- Resolved
- Apr 16, 2026, 07:39 AM UTC
- Duration
- 2m
Timeline · 2 updates
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investigating Apr 16, 2026, 07:36 AM UTC
BridgePay's Network Operations Center has identified Credit Card Processor - First Data Nashville is currently having connectivity issues. Merchants using the Credit Card Processor - First Data Nashville may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available. PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally. Only merchants using Credit Card Processor - First Data Nashville are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
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resolved Apr 16, 2026, 07:39 AM UTC
The previously reported issue with the Credit Card Processor - First Data Nashville has been resolved and transactions are processing normally.
Read the full incident report →
- Detected by Pingoru
- Mar 18, 2026, 08:08 PM UTC
- Resolved
- Mar 18, 2026, 08:41 PM UTC
- Duration
- 32m
Timeline · 2 updates
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investigating Mar 18, 2026, 08:08 PM UTC
BridgePay's network monitoring has uncovered BridgePay Gateway WebLink 3.0 - Hosted Payment Page may be experiencing intermittent service disruptions at this time. The BridgePay Network Operations Center is investigating and will update this incident with additional information as it becomes available.
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resolved Mar 18, 2026, 08:41 PM UTC
The previously reported issue with BridgePay Gateway WebLink 3.0 - Hosted Payment Page has been resolved. Please attempt your request again before contacting Gateway Support.
Read the full incident report →
- Detected by Pingoru
- Mar 18, 2026, 08:06 PM UTC
- Resolved
- Mar 18, 2026, 08:41 PM UTC
- Duration
- 35m
Timeline · 2 updates
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investigating Mar 18, 2026, 08:06 PM UTC
BridgePay's network monitoring has uncovered Gateway.Itstgate.com - Virtual Terminal, Reporting, API may be experiencing intermittent service disruptions at this time. The BridgePay Network Operations Center is investigating and will update this incident with additional information as it becomes available.
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resolved Mar 18, 2026, 08:41 PM UTC
The previously reported issue with Gateway.Itstgate.com - Virtual Terminal, Reporting, API has been resolved. Please attempt your request again before contacting Gateway Support.
Read the full incident report →
- Detected by Pingoru
- Mar 18, 2026, 08:06 PM UTC
- Resolved
- Mar 18, 2026, 08:41 PM UTC
- Duration
- 35m
Timeline · 2 updates
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investigating Mar 18, 2026, 08:06 PM UTC
BridgePay's Network Operations Center has identified Gift Card Processor - eCard is currently having connectivity issues. Merchants using the Gift Card Processor - eCard may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available. PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally. Only merchants using Gift Card Processor - eCard are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
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resolved Mar 18, 2026, 08:41 PM UTC
The previously reported issue with the Gift Card Processor - eCard has been resolved and transactions are processing normally.
Read the full incident report →
- Detected by Pingoru
- Feb 06, 2026, 10:48 AM UTC
- Resolved
- Apr 27, 2026, 11:35 PM UTC
- Duration
- 80d 12h
Affected: Gateway.Itstgate.com - Virtual Terminal, Reporting, APIGatewayStage.Itstgate.com - Virtual Terminal, Reporting, APIBridgePay Gateway API - BridgeCommBridgePay UAT API - BridgeCommBridgePay Integration Support PortalPathwayLink Boarding PortalPathwayLink UAT Boarding PortalBridgePay Phone SupportPayGuardian Cloud APIPayGuardian Cloud UAT APIMyBridgePay Portal - Virtual Terminal and ReportingMyBridgePay UAT Portal - Virtual Terminal and ReportingBridgePay Email SupportBridgePay Gateway WebLink 3.0 - Hosted Payment PageBridgePay UAT WebLink 3.0 - Hosted Payment Page
Timeline · 17 updates
Read the full incident report →
- Detected by Pingoru
- Feb 06, 2026, 09:54 AM UTC
- Resolved
- Mar 06, 2026, 02:03 PM UTC
- Duration
- 28d 4h
Timeline · 2 updates
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investigating Feb 06, 2026, 09:54 AM UTC
BridgePay's network monitoring has uncovered MyBridgePay UAT Portal - Virtual Terminal and Reporting may be experiencing intermittent service disruptions at this time. The BridgePay Network Operations Center is investigating and will update this incident with additional information as it becomes available.
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resolved Mar 06, 2026, 02:03 PM UTC
The previously reported issue with MyBridgePay UAT Portal - Virtual Terminal and Reporting has been resolved. Please attempt your request again before contacting Gateway Support.
Read the full incident report →
- Detected by Pingoru
- Feb 06, 2026, 09:01 AM UTC
- Resolved
- Mar 06, 2026, 02:03 PM UTC
- Duration
- 28d 5h
Timeline · 2 updates
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investigating Feb 06, 2026, 09:01 AM UTC
BridgePay's network monitoring has uncovered PayGuardian Cloud UAT API may be experiencing intermittent service disruptions at this time. The BridgePay Network Operations Center is investigating and will update this incident with additional information as it becomes available.
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resolved Mar 06, 2026, 02:03 PM UTC
The previously reported issue with PayGuardian Cloud UAT API has been resolved. Please attempt your request again before contacting Gateway Support.
Read the full incident report →
- Detected by Pingoru
- Jan 14, 2026, 02:27 PM UTC
- Resolved
- Jan 14, 2026, 02:27 PM UTC
- Duration
- 23s
Timeline · 2 updates
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investigating Jan 14, 2026, 02:27 PM UTC
BridgePay's Network Operations Center has identified Credit Card Processor - Elavon is currently having connectivity issues. Merchants using the Credit Card Processor - Elavon may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available. PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally. Only merchants using Credit Card Processor - Elavon are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
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resolved Jan 14, 2026, 02:27 PM UTC
The previously reported issue with the Credit Card Processor - Elavon has been resolved and transactions are processing normally.
Read the full incident report →
- Detected by Pingoru
- Jan 14, 2026, 12:59 PM UTC
- Resolved
- Jan 14, 2026, 01:00 PM UTC
- Duration
- 11s
Timeline · 2 updates
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investigating Jan 14, 2026, 12:59 PM UTC
BridgePay's Network Operations Center has identified Credit Card Processor - Chase Paymentech is currently having connectivity issues. Merchants using the Credit Card Processor - Chase Paymentech may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available. PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally. Only merchants using Credit Card Processor - Chase Paymentech are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
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resolved Jan 14, 2026, 01:00 PM UTC
The previously reported issue with the Credit Card Processor - Chase Paymentech has been resolved and transactions are processing normally.
Read the full incident report →
- Detected by Pingoru
- Jan 14, 2026, 12:59 PM UTC
- Resolved
- Jan 14, 2026, 01:02 PM UTC
- Duration
- 3m
Timeline · 2 updates
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investigating Jan 14, 2026, 12:59 PM UTC
BridgePay's Network Operations Center has identified Check Processor - Paya is currently having connectivity issues. Merchants using the Check Processor - Paya may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available. PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally. Only merchants using Check Processor - Paya are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
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resolved Jan 14, 2026, 01:02 PM UTC
The previously reported issue with the Check Processor - Paya has been resolved and transactions are processing normally.
Read the full incident report →
- Detected by Pingoru
- Jan 14, 2026, 12:57 PM UTC
- Resolved
- Jan 14, 2026, 12:58 PM UTC
- Duration
- 1m
Timeline · 2 updates
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investigating Jan 14, 2026, 12:57 PM UTC
BridgePay's Network Operations Center has identified Credit Card Processor - Vantiv is currently having connectivity issues. Merchants using the Credit Card Processor - Vantiv may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available. PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally. Only merchants using Credit Card Processor - Vantiv are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
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resolved Jan 14, 2026, 12:58 PM UTC
The previously reported issue with the Credit Card Processor - Vantiv has been resolved and transactions are processing normally.
Read the full incident report →
- Detected by Pingoru
- Jan 14, 2026, 12:54 PM UTC
- Resolved
- Jan 14, 2026, 01:02 PM UTC
- Duration
- 8m
Timeline · 2 updates
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investigating Jan 14, 2026, 12:54 PM UTC
BridgePay's Network Operations Center has identified Credit Card Processor - WorldPay is currently having connectivity issues. Merchants using the Credit Card Processor - WorldPay may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available. PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally. Only merchants using Credit Card Processor - WorldPay are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
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resolved Jan 14, 2026, 01:02 PM UTC
The previously reported issue with the Credit Card Processor - WorldPay has been resolved and transactions are processing normally.
Read the full incident report →
- Detected by Pingoru
- Jan 14, 2026, 12:43 PM UTC
- Resolved
- Jan 14, 2026, 12:55 PM UTC
- Duration
- 11m
Timeline · 2 updates
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investigating Jan 14, 2026, 12:43 PM UTC
BridgePay's Network Operations Center has identified Credit Card Processor - Concord EFS Network is currently having connectivity issues. Merchants using the Credit Card Processor - Concord EFS Network may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available. PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally. Only merchants using Credit Card Processor - Concord EFS Network are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
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resolved Jan 14, 2026, 12:55 PM UTC
The previously reported issue with the Credit Card Processor - Concord EFS Network has been resolved and transactions are processing normally.
Read the full incident report →
