Is BridgePay Network Solutions down?

BridgePay's Network Operations Center has identified Gift Card Processor - TenderCard is currently having connectivity issues. Merchants using the Gift Card Processor - TenderCard may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available. PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally. Only merchants using Gift Card Processor - TenderCard are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

The previously reported issue with the Gift Card Processor - TenderCard has been resolved and transactions are processing normally.

BridgePay systems are currently experiencing an outage. Our team is engaged and investigating the cause. Expected time for resolution is unknown at this time.

We are currently experiencing a system-wide service disruption. We have identified that this outage is related to a cybersecurity incident and are actively investigating with our internal teams and external specialists including the FBI. At this time, we do not have an estimated timeframe for full restoration of services. Our teams are working diligently to assess the impact, contain the issue, and restore systems as quickly and safely as possible. We will provide additional updates as more information becomes available. We appreciate your patience and understanding during this time.

At this time, our systems are temporarily unavailable. We are actively working with the U.S. Secret Service forensic team and cybersecurity professionals to secure our environment and obtain clearance to access our systems so we can fully assess the scope of the incident. This will allow us to better understand the extent of the impact and determine the appropriate restoration and recovery process. Please know that this matter is being treated with the highest priority, and every available resource is being dedicated to resolving the situation safely and responsibly. We do not believe there is a threat or vulnerability for our integrators at this time. We sincerely appreciate your patience and understanding during this time. We will provide updates as soon as new information becomes available and as restoration efforts progress. Thank you for your continued trust and support.

We want to provide a further update regarding the cybersecurity incident affecting our systems. It is very unfortunate that we are all facing this situation in today’s world, and we are deeply grateful for the patience, understanding, and support we have received — especially from our partners, who have offered assistance and expertise during this time. We can now confirm that this incident was the result of a ransomware attack. As previously noted, we have engaged both local and federal authorities, along with specialized forensic and recovery teams, to assist with investigation, containment, and system restoration. We are also working closely with leading cybersecurity firms to restore operations as quickly and safely as possible. Initial forensic findings indicate that no payment card data has been compromised, and any files that may have been accessed were encrypted. At this time, there is no evidence of usable data exposure. We recognize that recovery may be a lengthy process, and we are working with urgency and diligence to restore systems and services in a secure and responsible manner. Our priority remains protecting our customers, partners, and operations. We will continue to provide updates as restoration efforts progress and additional verified information becomes available. Thank you again for your patience, trust and continued support.

At this time, there is no new confirmed information to report. Our teams, along with federal authorities and cybersecurity specialists, are working diligently on forensic analysis, system security, and recovery planning. Restoration efforts are actively underway, and all work is being conducted with care to ensure systems are brought back online safely and securely. We not have an ETA on when this process will be completed. Because of the nature of attack - ransomware - we are still in the early stages of this process. We do want to reiterate this was not a card data breach. No card data was compromised and any file that may have been accessed was encrypted. We understand the disruption this causes and truly appreciate your continued patience, support, and understanding during this process. We remain committed to transparent communication and will provide further updates as soon as meaningful new information becomes available.

We are continuing to work with our internal teams and external partners to address the issue. At this time, we do not have any new information to share. We understand the impact this disruption may have and sincerely appreciate your patience as our teams continue their work. We will provide another status update tomorrow with any new information available.

We continue to actively work through the ongoing cybersecurity incident alongside internal teams and external specialists. At this time, services remain unavailable. We are making progress in our investigation and expect to have more clarity around a timeline within the next 24–48 hours. We will provide another update as soon as additional information becomes available.   Thank you for your continued patience.

Our teams continue to actively work through the ongoing cybersecurity incident with internal resources and external specialists. At this time, there are no material updates to share and services remain unavailable. We will continue to post updates as progress is made. Thank you for your continued patience.

There is positive progress in the recovery efforts, and we are hopeful services may be restored within the next week. We will provide updates regularly and thank you for your continued patience.

We continue to make positive progress in our recovery efforts. Additional details will be provided as they become available. Thank you for your continued patience.

The recovery efforts continue to move forward. We will provide more details as they become available.

Our teams continue to make meaningful progress, and we have achieved several important milestones this week. While specific timelines are not yet finalized, we are hopeful to be able to provide that soon. We will continue to keep you informed as we gain further clarity.

Our teams continue to make strong progress in our recovery efforts and restoration planning. This week, we have focused on preparing for the safe and orderly return of services. We are currently working with our incident response and recovery partners to complete final security validations and obtain our formal attestation of security. Once this process is complete, we will move forward with our processing partners to reestablish system connections. While we are not yet able to provide a specific timeline, we are encouraged by the progress made and will share more definitive timing soon. We appreciate your continued patience and will keep you informed as we gain further clarity.

We are pleased to share an important milestone in our recovery efforts. We have received our Letter of Compliance, confirming completion of required security validations. With this step achieved, our teams are actively working with our processing partners to resume transaction processing. This process requires coordination and approval from processing partners. We will provide updates as more details become available.

We have received approval from several processors and working quickly to bring gateways back online. We have begun direct outreach to partners with details regarding Go Live specifics. Restorations will occur in a phased and controlled manner to ensure stability and accuracy. We will provide updates as more details become available.

We have successfully restored all TPI/TGateway gateway instances and the BridgePay Gateway. We have been in direct contact with partners to provide post incident recommendations for resuming transaction processing. We are coordinating with processing partners where approvals are still pending and remain focused on completing full service restoration as quickly and safely as possible.

This incident has been resolved.