BridgePay Network Solutions incident

Credit Card Processor - Heartland Portico - Degraded Performance

Notice Resolved View vendor source →

BridgePay Network Solutions experienced a notice incident on May 9, 2026, lasting 3m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2026, 12:10 AM UTC
Resolved
May 09, 2026, 12:14 AM UTC
Duration
3m
Detected by Pingoru
May 09, 2026, 12:10 AM UTC

Update timeline

  1. investigating May 09, 2026, 12:10 AM UTC

    BridgePay's Network Operations Center has identified Credit Card Processor - Heartland Portico is currently having connectivity issues. Merchants using the Credit Card Processor - Heartland Portico may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available. PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally. Only merchants using Credit Card Processor - Heartland Portico are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

  2. resolved May 09, 2026, 12:14 AM UTC

    The previously reported issue with the Credit Card Processor - Heartland Portico has been resolved and transactions are processing normally.