BridgePay Network Solutions incident

Gift Card Processor - SparkBase - Degraded Performance

BridgePay Network Solutions experienced a notice incident on May 31, 2026, lasting 9m. The incident has been resolved; the full update timeline is below.

Started: May 31, 2026, 01:15 PM UTC
Resolved: May 31, 2026, 01:24 PM UTC
Duration: 9m
Detected by Pingoru: May 31, 2026, 01:15 PM UTC

Update timeline

investigating May 31, 2026, 01:15 PM UTC

BridgePay's Network Operations Center has identified Gift Card Processor - SparkBase is currently having connectivity issues. Merchants using the Gift Card Processor - SparkBase may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available. PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally. Only merchants using Gift Card Processor - SparkBase are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
resolved May 31, 2026, 01:24 PM UTC

The previously reported issue with the Gift Card Processor - SparkBase has been resolved and transactions are processing normally.