Is Pinpoint down?

We're currently experiencing an issue with our LinkedIn integration that may affect customers using RSC (Recruiter System Connect) features. You may notice delays in data syncing to Pinpoint, including in-mail messages and candidate exports. This will only impact customers using LinkedIn RSC features only. Core Pinpoint functionality is unaffected. We've identified the root cause and have a fix ready to deploy. We expect to roll this out this evening (UK time).

This incident has been resolved.

We are currently experiencing a service disruption caused by an issue with our primary database. While users are still able to log in and view data in Pinpoint, actions that involve saving or updating information are temporarily unavailable. Our team has identified the root cause and is actively working to restore full functionality. We will provide further updates as the situation progresses.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

**Duration:** Approximately 4 hours of intermittent disruption \(03:00 – 06:51 UTC\), with two distinct impact windows. ## What Happened Pinpoint experienced an unexpected service disruption in the early hours of 13 May. The incident had two impact windows: an initial period of unavailability between approximately 03:00 and 04:00 UTC, and a follow-on period between approximately 05:39 and 06:51 UTC during which users attempting to modify certain types of records \(predominantly scorecard submissions\) encountered errors. No data was lost or corrupted, and no background jobs were delayed. ## Timeline \(UTC\) * 03:00 Initial impact begins; application unavailable. * 04:00 Initial impact resolves; engineering team investigating. * 05:39 Second impact window begins; errors on a subset of record updates. * 06:29 Status page warning posted. * 06:51 Second impact window resolves. * 07:04 Incident marked as resolved. ## Why It Happened The disruption was caused by an unexpected interaction between a routine internal database operation and an active background process. This combination of events is an outlier we had not previously encountered or anticipated. The root cause has been fully investigated and is understood. ## What We're Doing About It * **Additional Monitoring** We have put additional monitoring in place to detect this specific class of interaction much earlier, before it can cause customer impact. * **Increased Database Capacity** We have provisioned additional database capacity to further reduce the likelihood of recurrence. _We sincerely apologise for the disruption and appreciate your patience._

We’re aware of a current issue causing 503 errors and are investigating urgently.

This has been resolved. A full post mortem will follow soon.

**Date:** 19 March 2026 **Duration:** Approximately 35 minutes \(11:46 to 12:21 UTC\). ### What Happened Pinpoint experienced a service outage beginning at approximately 11:46 UTC on 19 March. Users were unable to access the platform and received 503 errors. Full service was restored by approximately 12:21 UTC. No data was lost or corrupted. ### Timeline \(UTC\) * **11:46** - Automated monitoring alerts triggered for service unavailability. * **11:47** - Engineering team began investigating. * **12:01** - Status page updated to reflect the incident. * **12:10** - Root cause identified as a database firewall misconfiguration introduced during an infrastructure change. * **12:20** - Fix applied; service restored. * **12:21** - Incident marked as resolved. ### Why It Happened During an infrastructure configuration change, a database firewall rule was inadvertently applied with an overly restrictive scope. This prevented our application servers from connecting to the primary database, causing all requests to fail. ### What We're Doing About It * **Immediate fix:** The firewall configuration has been corrected and verified. * **Hardening:** We are making production database firewall rules explicitly immutable and tightening API token permissions to prevent unexpected firewall modifications. We sincerely apologise for the disruption and appreciate your patience.

We are aware of an issue affecting the resume/CV preview within the platform. Resumes may appear blank or display a browser blocking message when viewed inline. **Downloading resumes is unaffected** — you can continue to access candidate resumes using the download button. Our team has identified the cause and a fix is being deployed soon. We expect normal service to be restored shortly. We apologise for the inconvenience and will update this page once the fix is live.

A fix has been implemented and we are monitoring the results.

> What happened Users were unable to preview CVs and cover letters within the platform. The preview area appeared blank or showed a "blocked by browser" message. Downloading resumes continued to work normally throughout. > What caused it A security update was deployed overnight to protect admins from potentially harmful files. While the protection worked as intended, it had an unintended side effect - it also prevented the resume preview from loading correctly in all browsers. > What we did Identified the cause within minutes of being alerted Deployed a fix to restore normal resume previewing > What's next We have applied an alternative security protection using a different approach that doesn't affect the preview.