Boltrics incident

Issue with Incoming Customs Messages

Major Resolved View vendor source →

Boltrics experienced a major incident on January 12, 2026, lasting 21h 2m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2026, 11:15 AM UTC
Resolved
Jan 13, 2026, 08:17 AM UTC
Duration
21h 2m
Detected by Pingoru
Jan 12, 2026, 11:15 AM UTC

Update timeline

  1. resolved Jan 13, 2026, 08:17 AM UTC

    The earlier issue causing DMS messages to be stuck in a loop has been resolved. Message processing is now functioning as expected. However, it is possible that some messages were not processed. If you are missing a message, please contact Customs to request a resend. We apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.