Boltrics incident

Incoming customs messages not being processed

Major Resolved View vendor source →

Boltrics experienced a major incident on February 10, 2026, lasting 3h 45m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2026, 07:51 AM UTC
Resolved
Feb 10, 2026, 11:37 AM UTC
Duration
3h 45m
Detected by Pingoru
Feb 10, 2026, 07:51 AM UTC

Update timeline

  1. resolved Feb 10, 2026, 11:37 AM UTC

    All new incoming customs messages are being received and processed correctly. Messages that were received earlier (including DMS and EMCS messages) have been successfully restarted and processed. If you believe any messages are still missing, please contact Support for assistance. **Root cause:** The issue was caused by an authentication problem between Datahub and Business Central following a recent change by Microsoft. **Resolution & mitigation:** Authentication has been restored and the affected flows have been restarted. To prevent similar issues in the future, monitoring and alerts have been implemented to detect and address this situation at an early stage.