Bodyguard Outage History

Status: Investigating Since 1:10 PM we have elevated latency in the analyze image endpoint Affected components Image Analysis API (Degraded performance)

Status: Investigating The Image Analysis API is currently experiencing an elevated error rate. Some image analysis requests may fail. We are investigating the issue. Affected components Image Analysis API (Degraded performance)

Status: Investigating We are seeing an elevated error rate on our Text analysis endpoint in EU1 region Affected components Text Analysis API (Partial outage)

Status: Investigating We are seeing increase latency on some our analyze api. Affected components Text Analysis API (Degraded performance) Image Analysis API (Degraded performance) Username Analysis API (Degraded performance)

Status: Investigating We are seeing elavated error rate on image analysis Affected components Image Analysis API (Partial outage)

Status: Investigating We are seeing increased latency in username analysis. Affected components Username Analysis API (Degraded performance)

Status: Investigating The Username API is currently returning errors for requests. We are investigating an unexpected model configuration. Affected components Username Analysis API (Full outage)

Status: Investigating Image Analysis is experiencing elevated errors, affecting the /analyze/v1/image endpoint. We are investigating an issue with image-processing capacity. Affected components Username Analysis API (Operational) Text Analysis API (Operational) Image Analysis API (Full outage)

Status: Investigating The Image API was completely unavailable for a period yesterday evening, following a surge in image analysis. Service has since been restored. We are investigating to understand exactly what happened and will share further updates shortly. Affected components Image Analysis API (Full outage)

Status: Investigating The Analyze API is experiencing elevated errors affecting text, username, and image analysis. Occurs only on US2 region Affected components Text Analysis API (Full outage) Image Analysis API (Full outage) Username Analysis API (Full outage)

Status: Investigating The Analyze API error rate is starting again to increase. We are investigating an issue involving the analysis service and its cache layer. Affected components Image Analysis API (Partial outage) Username Analysis API (Partial outage) Text Analysis API (Partial outage)

Status: Investigating We are investigating elevated response times on the Text API since 14:45 GMT+2. Text moderation requests may take longer than usual to complete, and some client-side timeouts may occur. Other components are unaffected. Affected components Discord (Operational) Username Analysis API (Operational) TikTok (Operational) Dashboard (Operational) Twitter (Operational) Youtube (Operational) Text Analysis API (Degraded performance) Facebook (Operational) Image Analysis API (Operational) Instagram (Operational)

Status: Investigating Since 11:05, there has been a delay in the messages pages on the dashboard. Affected components Dashboard (Degraded performance)

Status: Investigating We are currently experiencing an issue preventing users from accessing the Dashboard. Our team is actively investigating the cause. Impact • Affected: Dashboard access • Not Affected: Moderation capabilities remain fully operational Affected components Dashboard (Full outage)

Status: Investigating Our internal monitoring are showing an elevated error rate on our API Affected components Message Analysis API (Full outage)

Status: Investigating Our team is currently investigating the incident Affected components Username Analysis API (Partial outage) Image Analysis API (Partial outage)

Status: Investigating We are experiencing connectivity issues with some social media platforms, resulting in significant disconnections. Impact: You may be receiving repeated automated emails asking you to reconnect your account. Please disregard these emails. Your connection is likely still active, and no action is required on your part. Status: Our engineering team is investigating the issue. Affected components Youtube (Partial outage) Facebook (Partial outage) Instagram (Partial outage) Twitter (Partial outage) Discord (Partial outage) TikTok (Partial outage)

Status: Investigating Our monitoring has detected spikes in response time, and we are currently investigating the issue. Affected components Message Analysis API (Degraded performance)

Status: Investigating Dashboard user may experience degraded performance with slower-than-usual page loading times and potential timeout errors when accessing content. Affected components Dashboard (Degraded performance)