Resolved after 7 hours 40 minutes, affecting Image Analysis API and Username Analysis API and 1 more, on August 12, 2026.
The Analyze API has remained stable following the remediation. The incident is resolved and closed.
Affected components
Update timeline
- investigating Aug 12, 2026, 11:45 PM UTC
The Analyze API is experiencing elevated errors affecting text, username, and image analysis. Occurs only on US2 region
- resolved Aug 13, 2026, 12:40 AM UTC
The Analyze API error rate is back to normal.
- investigating Aug 13, 2026, 07:00 AM UTC
The Analyze API error rate is starting again to increase. We are investigating an issue involving the analysis service and its cache layer.
- identified Aug 13, 2026, 07:11 AM UTC
We deployed a change to keep analysis requests available when rate-limit checks cannot be completed and adjusted cache settings.
- monitoring Aug 13, 2026, 07:15 AM UTC
Error rates are improving, and we are monitoring the service.
- resolved Aug 13, 2026, 07:25 AM UTC
The Analyze API has remained stable following the remediation. The incident is resolved and closed.
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