Bodyguard incident

Increased latency on the Username API

Minor Resolved View vendor source →

Bodyguard experienced a minor incident on July 27, 2026 affecting Username Analysis API, lasting 16h 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2026, 04:33 PM UTC
Resolved
Jul 28, 2026, 08:50 AM UTC
Duration
16h 16m
Detected by Pingoru
Jul 27, 2026, 04:33 PM UTC

Affected components

Username Analysis API

Update timeline

  1. monitoring Jul 27, 2026, 04:33 PM UTC

    Status: Monitoring We have identified the cause of increased latency on the Username API and applied a fix. Service should now be fully operational; we are continuing to monitor to confirm full recovery. We will post the next update shortly. Affected components Username Analysis API (Degraded performance)

  2. monitoring Jul 27, 2026, 04:53 PM UTC

    Status: Monitoring This incident is resolved. The fix applied to the Username API has confirmed full recovery, and the service is now fully operational. Thank you for your patience. Affected components Username Analysis API (Operational)

  3. resolved Jul 28, 2026, 08:50 AM UTC

    Status: Resolved Everything was successfully restored, and a plan was implemented to prevent this issue in the future. Affected components Username Analysis API (Operational)