Bodyguard incident

Elevated latency on the Text API

Resolved after 8 hours 26 minutes, affecting Facebook and Instagram and 1 more, on July 2, 2026.

resolved Jul 02, 2026, 09:11 PM UTC

This incident is resolved. Text API response times are back to normal. Thank you for your patience.

Started
Jul 02, 2026, 12:45 PM UTC
Resolved
Jul 02, 2026, 09:11 PM UTC
Duration
8h 26m
Detected by Pingoru
Jul 02, 2026, 12:45 PM UTC

Affected components

FacebookInstagramTikTokTwitterYoutubeImage Analysis APIUsername Analysis APIDiscordText Analysis APIDashboard

Update timeline

  1. investigating Jul 02, 2026, 12:45 PM UTC

    We are investigating elevated response times on the Text API since 14:45 GMT+2. Text moderation requests may take longer than usual to complete, and some client-side timeouts may occur. Other components are unaffected.

  2. identified Jul 02, 2026, 04:32 PM UTC

    We have identified the cause of the elevated response times on the Text API and are applying a fix. Text moderation requests may continue to experience delays or occasional timeouts during this time. Next update once the fix is confirmed.

  3. monitoring Jul 02, 2026, 05:06 PM UTC

    A fix has been applied and Text API response times are recovering. We are monitoring performance closely to confirm full recovery. Next update by 23:00 GMT+2.

  4. resolved Jul 02, 2026, 09:11 PM UTC

    This incident is resolved. Text API response times are back to normal. Thank you for your patience.

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