Resolved after 27 minutes, affecting Bodyguard API (Username Analysis API), on November 10, 2026.
Between 08:26 and 08:53 UTC on November 10, 2026, requests to the Username Analysis API (/analyze/v1/username) returned errors for a subset of customers. Text, image and other analysis endpoints were not affected. A configuration change pushed a model input beyond a processing limit on our username analysis service. Our team identified the issue, raised the limit, and restarted the affected applications. Service was fully restored at 08:53 UTC.
Affected components
Update timeline
- investigating Nov 10, 2026, 08:26 AM UTC
Requests to the Username Analysis API (/analyze/v1/username) began returning errors for a subset of customers. Our team is investigating.
- identified Nov 10, 2026, 08:41 AM UTC
We identified the cause of the errors affecting the Username Analysis API and are applying a fix.
- resolved Nov 10, 2026, 08:53 AM UTC
Between 08:26 and 08:53 UTC on November 10, 2026, requests to the Username Analysis API (/analyze/v1/username) returned errors for a subset of customers. Text, image and other analysis endpoints were not affected. A configuration change pushed a model input beyond a processing limit on our username analysis service. Our team identified the issue, raised the limit, and restarted the affected applications. Service was fully restored at 08:53 UTC.
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