BluIP Incident Notification: Jazzware Hospitality Integration – Guest Name Display Issue
Affected: Los AngelesChicago
BluIP Outage History
BluIP is up right nowBluIP had 25 outages in the last 2 years totaling 1077h 0m of downtime, averaging 1 incident per month.
There were 25 BluIP outages since December 18, 2024 totaling 1077h 0m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Incident Report — BluIP Call Reporting Analytics
Affected: Analytics and Reporting
Timeline · 2 updates
Vendor Service Incident — NiCE CXone Platform
Affected: NICE CXone
Timeline · 3 updates
BluIP Incident Notice — AIVA 3.0 Service Disruption
Affected: Voice AI
Timeline · 3 updates
- identified Aug 21, 2026, 05:42 PM UTC
Status: Active Date: 8-21-2026 Affected Service: AIVA 3.0 Summary BluIP has identified a service disruption affecting AIVA 3.0. During this time, users may experience delays in call answering or slower than normal application performance. Impact Some interactions handled by AIVA 3.0 may see increased response times or delayed call answer. BluIP Core telephony services remain fully operational. Current Actions BluIP engineering teams are actively engaged and working to restore normal performance. We are monitoring the platform in real time and will provide updates as remediation progresses. For questions or to report impact, contact the BluIP Support at [email protected]
- monitoring Aug 21, 2026, 06:17 PM UTC
BluIP engineering identified a transient condition affecting supporting infrastructure that temporarily impacted AIVA 3.0 performance. The condition has been mitigated and service performance has returned to normal levels. Users should no longer experience delays in call answering or degraded application performance.
- resolved Aug 21, 2026, 08:56 PM UTC
BluIP engineering identified a transient condition affecting supporting infrastructure that temporarily impacted AIVA 3.0 performance, resulting in delayed call answering and slower application response for some users. The condition was mitigated and service performance was restored to normal levels. Following an extended monitoring period, engineering has confirmed sustained stability and this incident is now resolved.
BluIP Incident - AIVA 2.5 Degraded State
Affected: Voice AI
Timeline · 3 updates
- identified Jul 23, 2026, 04:29 PM UTC
Investigating — AIVA 2.5 Speech Processing Degradation Status: Investigating Start time: Approximately 7:30 AM PT, July 23, 2026 Impact: Some users may experience issues with AIVA 2.5 speech services. Text-to-speech (TTS) and speech-to-text (STT) requests may fail or return delayed responses, which can result in AIVA not responding audibly or not recognizing spoken input. Call setup, routing, and all other AIVA functions are unaffected. Cause: This is related to an ongoing Microsoft Azure service incident affecting the speech services used by AIVA 2.5. The issue is upstream of BluIP's network and is being tracked by Microsoft. Current action: We are monitoring Microsoft's service health updates and validating availability as Azure services are restored. In parallel, we are evaluating alternative speech processing paths to reduce impact if the incident is prolonged. No customer-side action is required. Thank you for your patience ; we will update as more information becomes available.
- monitoring Jul 23, 2026, 04:35 PM UTC
Monitoring — AIVA 2.5 Speech Processing Degradation Status: Monitoring Start time: Approximately 7:30 AM PT, July 23, 2026 Update time: [09:35 PT, July 23, 2026] Update: We have completed a regional change to route AIVA 2.5 speech processing away from the affected Azure region. Text-to-speech and speech-to-text services have returned to normal operation. Impact: Users should no longer experience failed or delayed TTS/STT responses. Call setup, routing, and all other AIVA functions remain unaffected. Current action: We are monitoring speech service performance and Microsoft's service health updates for recurrence. This incident will be closed after a sustained period of stable operation. Users who continue to experience issues should open a ticket with BluIP Support. Thank you for your patience in this matter.
- resolved Jul 23, 2026, 10:56 PM UTC
Status: Resolved Start time: Approximately 7:30 AM PT, July 23, 2026 Resolved time: [09:29AM PT, July 23, 2026] Resolution: BluIP completed a regional change to route AIVA 2.5 speech processing away from the Azure region affected by the upstream Microsoft incident. No users have reported issues since the migration, and speech services have remained stable throughout the monitoring period. This incident is now closed. Thank you for your patience while we worked through this. Users who experience any further issues should open a ticket with BluIP Support.
BluIP Incident Notice — Call Recording Playback
Affected: Call Recording
Timeline · 2 updates
- identified Jun 17, 2026, 06:40 PM UTC
Status: Identified Affected Service: Call Recording We have identified an issue affecting Call Recording in which playback of historical recording files may be impaired. New recordings are unaffected and are being collected as normal. We are actively working with our vendor toward a resolution. Further updates will be posted here as the situation progresses.
- resolved Jun 19, 2026, 04:11 AM UTC
Incident Notice — Call Recording Status: Resolved Affected Service: Call Recording The issue affecting Call Recording, in which playback of historical recording files may have been impaired, has been resolved. Working with our vendor, we have confirmed that playback has returned to normal operation. Recording capture remained fully operational throughout the impact window. Service is fully restored and validated across both capture and playback. This incident is now closed.
BluIP Incident - Multiple call delivery from call center queue
Affected: Call Control
Timeline · 6 updates
BluIP Incident - Call Transfer Issues
Timeline · 5 updates
AIVA Console: Possible Intermittent issues affecting agent state, transfers, and monitoring
Affected: WebRTC Portal LoginWebRTC Voice ServicesReporting
Timeline · 5 updates
Jazzware Hospitality Portal – Wake-Up Activity Screen Unavailable
Affected: Los AngelesChicago
Timeline · 3 updates
- identified May 28, 2026, 03:13 PM UTC
Status: Known Issue – Workaround Available Affected Service: Jazzware Hospitality Portal – Wake-Up Activity Screen (third-party) BluIP Services: Not affected Estimated Resolution: End of day today BluIP has been made aware that the Wake-Up Activity screen in the Jazzware Hospitality Portal is currently unavailable. Scheduling is not impacted. Users can still schedule wake-up calls via the Jazzware Portal using the Wakeup Scheduling or Guest Rooms screen. To view wake-up call activity (including whether a call was answered), please follow these steps: 1. Go to the Guest Room screen and search for the guest room number. 2. Click the pencil icon to open the edit view. 3. Navigate to the Wake-Up Calls tab. 4. Review the “Wake-Up Call Details” table, which displays the call status. Jazzware estimates resolution by end of day today. We will provide updates as they become available. Thank you for your patience. The BluIP Team
- monitoring May 28, 2026, 07:19 PM UTC
Status: Resolved Affected Service: Jazzware Hospitality Portal – Wake-Up Activity Screen BluIP Services: Not affected The previously reported issue with the Wake-Up Activity screen in the Jazzware Hospitality Portal has been resolved. The screen is now available and functioning normally. The temporary workaround (viewing wake-up call activity via the Guest Room screen) is no longer required. BluIP will continue to monitor. If you are still experiencing issues, please open a ticket with BluIP Support. We will provide RFO (Reason for Outage) information upon request once received from Jazzware. Thank you for your patience during this incident. The BluIP Team
- resolved Jun 01, 2026, 07:28 PM UTC
Status: Closed Affected Service: Jazzware Hospitality Portal – Wake-Up Activity Screen BluIP Services: Not affected Following the resolution earlier today, the Wake-Up Activity screen in the Jazzware Hospitality Portal has remained stable through our monitoring period. This incident is now considered closed. No further action is required. RCA information remains available upon request once received from Jazzware. If you experience any related issues going forward, please open a ticket with BluIP Support. Thank you for your patience throughout this incident. The BluIP Team
Jazzware Hospitality Portal – Intermittent Access Issues
Affected: Los AngelesChicago
Timeline · 5 updates
BluIP Incident - AIVA Studio and AIVA 2.5 Degraded State
Affected: Voice AIStudio
Timeline · 4 updates
Incident Notification – NICE Contact Center Platform
Affected: NICE CXone
Timeline · 3 updates
- investigating Feb 10, 2026, 10:03 PM UTC
BluIP has received reports of users experiencing intermittent login failures and increased latency when accessing the NICE platform. We have engaged NICE support, and their engineering teams are actively investigating and working toward resolution. At this time, the issue isolated to the NICE platform. BluIP core voice services remain operational. Status: Investigating Impact: Login access issues and performance degradation for some users Vendor Engagement: NICE engineering actively working the issue Further updates will be provided as additional information becomes available.
- monitoring Feb 10, 2026, 11:28 PM UTC
Incident Update – NICE Platform The previously reported login issues and latency affecting the NICE platform appear to be resolved at this time. BluIP continues to monitor the platform for stability in coordination with NICE engineering and support team. Status: Resolved – Monitoring Impact: No current impact observed A Root Cause Analysis (RCA) will be provided upon request once this incident is fully closed from NICE engineering. Thank you for your patience in this matter.
- resolved Feb 11, 2026, 09:34 PM UTC
At this time, no further issues have been observed. BluIP will continue standard monitoring, and this incident is considered closed. RCA will be provided upon request, once received by the NICE engineering team. Thank you for your patience in this matter.
Incident Alert – AIVA / Studio Service Disruption
Affected: Voice AIStudio
Timeline · 3 updates
- investigating Jan 28, 2026, 05:39 PM UTC
BluIP is investigating reports of service disruption affecting the AIVA and Studio platforms. Some users may experience issues with Studio-driven automation and AIVA-powered interactions. Status: Investigating Affected Services: AIVA, Studio Potentially Impacted Features: - Agent and workflow execution - Call routing automations - Voice and chat interactions driven by AIVA - Backend automation triggers - Third-party integrations initiated by Studio workflows Our engineering team is actively working to identify the root cause. Additional updates will be provided as more information becomes available.
- monitoring Jan 28, 2026, 07:53 PM UTC
AIVA and Studio services have recovered and are operating normally at this time. We are continuing to monitor platform health and confirm stability across all regions and supporting components. Status: Service Restored / Monitoring Current State: Normal operation confirmed A Root Cause Analysis (RCA) will be released following completion of the investigation, validation of findings, and receipt of any outstanding supporting details. Thank you for your patience in this matter. If you continue to experience any issues, please open a ticket with BluIP Support at [email protected].
- resolved Jan 29, 2026, 06:58 AM UTC
This incident has been resolved and formally closed. All services are operating normally. An RCA will be provided upon request following completion of the review and validation process.
Jazzware Portal Access Down
Affected: Los AngelesChicago
Timeline · 4 updates
Incident Notification – Jazzware Service Interruption
Affected: Los AngelesChicago
Timeline · 3 updates
- investigating Nov 06, 2025, 04:15 PM UTC
Status: Investigating Start Time: 11/6/25 Approximately 7:45AM Impacted Service: Jazzware Integration and Data Synchronization Description: We are currently investigating reports of a service interruption impacting Jazzware integrations. Users may experience delayed or missing data updates between connected systems, including guest name and housekeeping synchronization. Our Engineering team is actively working with Jazzware support to determine the root cause and restore full functionality. Impact: Delays in data synchronization between hotel PMS and connected applications. Some users may see outdated information within their dashboards or interfaces. Next Steps: We are coordinating with Jazzware to validate system health and ensure data consistency once service is restored. Additional updates will be provided as soon as new information becomes available. Customer Action: No action is required at this time.
- monitoring Nov 06, 2025, 06:35 PM UTC
Incident Update – Jazzware IVR / Maid Status Earlier this morning, we identified an issue affecting Jazzware IVR and maid-status updates beginning at approximately 7:30 AM. This resulted in intermittent failures in IVR call handling and delayed or missing maid-status notifications for some properties. Jazzware confirmed the issue was related to a system failover event during scheduled maintenance. The standby system did not have the expected configuration, which caused the interruption in processing. Once identified, the system was restored to the primary instance and services returned to normal at approximately 7:53 AM. Current Status: All services are now operational and stable. We are continuing to actively monitor system performance in coordination with Jazzware to ensure no further impact. If you are still experiencing any issues, please contact BluIP Support so we can review right away. Thank you for your patience in this matter.
- resolved Nov 11, 2025, 05:18 PM UTC
Incident Closed – Jazzware IVR / Maid Status Service has remained stable following the earlier interruption affecting Jazzware IVR and maid-status updates. No further impact has been observed during the monitoring period. This incident is now closed. If you are still experiencing any issues, please contact Support so we can review immediately. An RCA is available upon request.
Incident Notification: AIVA Console Service Interruption
Affected: WebRTC Portal LoginWebRTC Voice Services
Timeline · 5 updates
Incident: Jazzware Service Interruption
Affected: Los AngelesChicago
Timeline · 5 updates
Incident Notification – Jazzware Services
Affected: Los AngelesChicago
Timeline · 3 updates
- identified Oct 03, 2025, 06:15 PM UTC
BluIP is investigating an issue related to a backlog of connections following a previous system incident. This backlog is causing delays in certain services, including maid status updates, guest name updates, and other related functions. Our Engineering team is actively reviewing the situation in coordination with Jazzware Support to restore normal processing. Updates will be provided as more information becomes available. Thank you for your patience while we work to resolve this matter.
- monitoring Oct 03, 2025, 11:07 PM UTC
Jazzware reports no further issues regarding this incident. If you have any issues or concerns please contact BluIP Support. We will continue to monitor.
- resolved Oct 04, 2025, 01:07 AM UTC
Jazzware reports services are stable and operational. BluIP also has no new reports of issues regarding Jazzware services. This issue is considered resolved and we thank you for your patience in this matter.
Incident Notification – Possible Jazzware Incident
Affected: Los AngelesChicago
Timeline · 2 updates
- investigating Oct 03, 2025, 04:33 PM UTC
BluIP has received reports from some users regarding potential issues with Jazzware services. At this time, we are reviewing and investigating these reports in coordination with the Jazzware Support team. No widespread service impact has been confirmed, but we will continue to monitor closely and provide updates as more information becomes available. Thank you for your patience while we complete this review. BluIP Support Team
- resolved Oct 03, 2025, 04:47 PM UTC
Our review with the Jazzware Support team is now complete. Jazzware reported that a system event occurred but it did not result in any customer impact. No further action is required, and this investigation is now closed. Thank you for your patience while we reviewed this matter.
Incident Notification – BluIP Service Impact
Affected: Call Center ClientMaster Access
Timeline · 6 updates
Incident Notification – AIVA Console Call Connection Issues
Affected: WebRTC Portal LoginWebRTC Voice Services
Timeline · 4 updates
- identified Jul 09, 2025, 02:57 PM UTC
We are currently investigating reports of degraded service affecting call connection within the AIVA Console. Users may experience delays in call initiation, intermittent failures to connect, or dropped connections. Our Engineering Team is actively working to identify the root cause and restore full service. Further updates will be provided as more information becomes available. We appreciate your patience and understanding. — BluIP Network Operations
- identified Jul 09, 2025, 02:57 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 09, 2025, 03:22 PM UTC
Status: Monitoring Resolved Time: 8:15AM PST Service has stabilized and call connection issues within the AIVA Console appear to be resolved. Our Engineering Team has identified a potential software-related bug affecting call handling and has rolled back to a previous code version. We will continue to closely monitor the service to ensure stability. No further user action is required at this time. Thank you for your continued patience. — BluIP Network Operations
- resolved Jul 09, 2025, 06:05 PM UTC
Status: Resolved Resolved Time: 8:15AM PST The issue impacting call connections within the AIVA Console has been fully resolved. Services are operating normally, and no further disruptions have been observed. Our Engineering Team has identified a software-related bug as the likely root cause and is actively reviewing the incident with the vendors involved to ensure a permanent resolution and prevent recurrence. We appreciate your patience and understanding during this time. — BluIP Network Operations
Incident Notice: NICE CXone Digital Channel Service Interruption
Affected: NICE CXone
Timeline · 5 updates
Incident: Intermittent Google Cloud Outage Impacting AIVA Console and Reporting Performance
Affected: WebRTC Portal LoginReporting
Timeline · 3 updates
BluIP Service Degradation - Voice Services
Affected: Voice - InboundVoice - Outbound
Timeline · 4 updates
- investigating Dec 18, 2024, 03:16 PM UTC
BluIP is experiencing reports of degradation of voice services affecting a subset of customers. Reports indicate issues with call audio. The Engineering Team is actively investigating to identify the root cause and restore full functionality. We thank you for your patience in this matter.
- identified Dec 18, 2024, 03:48 PM UTC
BluIP experienced a degradation of voice services that was isolated to the AIVA Console. The incident caused issues with call audio and related functionality within the AIVA Console. The Engineering Team has successfully resolved the issue, and services are now fully restored. We will continue to monitor and provide RFO upon request. If you have any further questions please open a ticket with [email protected]. Thank you for your patience in this matter.
- monitoring Dec 18, 2024, 03:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 19, 2024, 04:18 PM UTC
We consider this issue resolved and there is no further impact to services. If you have any questions or concerns, please open a ticket with BluIP Support at [email protected]. Thank you for your patience in this matter and Happy Holidays!