Resolved after 1 day 1 hour, affecting Voice - Inbound and Voice - Outbound, on December 18, 2024.
We consider this issue resolved and there is no further impact to services. If you have any questions or concerns, please open a ticket with BluIP Support at [email protected]. Thank you for your patience in this matter and Happy Holidays!
Affected components
Update timeline
- investigating Dec 18, 2024, 03:16 PM UTC
BluIP is experiencing reports of degradation of voice services affecting a subset of customers. Reports indicate issues with call audio. The Engineering Team is actively investigating to identify the root cause and restore full functionality. We thank you for your patience in this matter.
- identified Dec 18, 2024, 03:48 PM UTC
BluIP experienced a degradation of voice services that was isolated to the AIVA Console. The incident caused issues with call audio and related functionality within the AIVA Console. The Engineering Team has successfully resolved the issue, and services are now fully restored. We will continue to monitor and provide RFO upon request. If you have any further questions please open a ticket with [email protected]. Thank you for your patience in this matter.
- monitoring Dec 18, 2024, 03:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 19, 2024, 04:18 PM UTC
We consider this issue resolved and there is no further impact to services. If you have any questions or concerns, please open a ticket with BluIP Support at [email protected]. Thank you for your patience in this matter and Happy Holidays!
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