BluIP experienced a major incident on January 22, 2026 affecting Los Angeles and Chicago, lasting 1d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 22, 2026, 11:29 AM UTC
BluIP has identified an issue impacting access to the Jazzware management portal. In coordination with Jazzware Engineering, it has been confirmed that the outage is the result of an external ISP/network connectivity issue within Jazzware’s environment. This issue is not related to BluIP infrastructure or services. As a result, the Jazzware management portal is currently unavailable, affecting certain automated guest services, including wake-up call scheduling and other portal-driven functions. BluIP core voice services and live call handling remain fully operational. Status: Identified Start Time: Approximately 2:30 AM PST Affected Services: Jazzware Portal, Wake-Up Calls, Portal-based Guest Automations We will provide updates as additional information becomes available. Thank you for your patience.
- identified Jan 22, 2026, 05:09 PM UTC
BluIP has been informed by Jazzware Engineering that the ongoing Jazzware access issue is the result of a distributed denial-of-service (DDoS) attack targeting Jazzware’s data center and external network infrastructure. This event continues to impact access to the Jazzware management portal and related automated guest services, including wake-up calls and other Jazzware functions. The issue remains isolated to Jazzware’s environment and is not related to BluIP infrastructure or services. BluIP core voice services and live call handling remain fully operational. Jazzware is actively working with their network and security providers to mitigate the attack and restore full service. BluIP will continue to monitor and provide updates as they become available. Status: Identified – External Security Event (Jazzware DDoS) Next Update: Upon mitigation or material status change We will provide updates as additional information becomes available. Thank you for your patience.
- monitoring Jan 22, 2026, 06:18 PM UTC
Update: Jazzware has confirmed that services have been restored following the earlier DDoS-related outage impacting their data center and external network connectivity. While core portal access has been recovered, some customers may experience intermittent delays as pending transactions and queued requests continue to process during the recovery phase. BluIP will continue to actively monitor the environment in coordination with Jazzware to ensure service stability and will provide further updates if any additional issues are observed. Status: Recovered – Monitoring Next Update: As needed based on service behavior We will provide updates as additional information becomes available. Thank you for your patience.
- resolved Jan 23, 2026, 08:16 PM UTC
Final Update / Incident Closure: Jazzware has confirmed that all services remain stable following the recovery from the earlier DDoS-related event. No further service disruptions or processing delays have been observed. BluIP has continued to monitor the environment throughout the day in coordination with Jazzware, and all affected portal-based services, including wake-up calls and guest automations, are operating normally. This incident is now considered resolved and closed. A formal Root Cause Analysis (RCA) will be provided upon request once it has been received from Jazzware. Status: Closed – Stable Monitoring Period: Completed with no additional impact