BluIP experienced a minor incident on October 3, 2025 affecting Los Angeles and Chicago, lasting 6h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 03, 2025, 06:15 PM UTC
BluIP is investigating an issue related to a backlog of connections following a previous system incident. This backlog is causing delays in certain services, including maid status updates, guest name updates, and other related functions. Our Engineering team is actively reviewing the situation in coordination with Jazzware Support to restore normal processing. Updates will be provided as more information becomes available. Thank you for your patience while we work to resolve this matter.
- monitoring Oct 03, 2025, 11:07 PM UTC
Jazzware reports no further issues regarding this incident. If you have any issues or concerns please contact BluIP Support. We will continue to monitor.
- resolved Oct 04, 2025, 01:07 AM UTC
Jazzware reports services are stable and operational. BluIP also has no new reports of issues regarding Jazzware services. This issue is considered resolved and we thank you for your patience in this matter.