BluIP experienced a minor incident on June 17, 2026 affecting Call Recording, lasting 1d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 17, 2026, 06:40 PM UTC
Status: Identified Affected Service: Call Recording We have identified an issue affecting Call Recording in which playback of historical recording files may be impaired. New recordings are unaffected and are being collected as normal. We are actively working with our vendor toward a resolution. Further updates will be posted here as the situation progresses.
- resolved Jun 19, 2026, 04:11 AM UTC
Incident Notice — Call Recording Status: Resolved Affected Service: Call Recording The issue affecting Call Recording, in which playback of historical recording files may have been impaired, has been resolved. Working with our vendor, we have confirmed that playback has returned to normal operation. Recording capture remained fully operational throughout the impact window. Service is fully restored and validated across both capture and playback. This incident is now closed.