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Subject: Service Notice: Jazzware Hospitality Portal – Guest Name Display Issue Status: Investigating (vendor) Affected Service: Jazzware – Guest Name Display Impact: Guest names may not display or update as expected. BluIP Services: Call processing and other BluIP services unaffected. Good evening, We have been made aware of an issue affecting guest name processing on the Jazzware platform. Guest names may not display or update as expected, which may include guest check-in records as well as name updates to room phones. Jazzware and their team is actively investigating. A cause has not yet been identified. Based on Jazzware's assessment, processing is expected to return to normal overnight, with full resolution anticipated by tomorrow morning. BluIP Call processing and core telephony services remain unaffected; the impact is limited to guest name display. We are monitoring the situation and will share updates from Jazzware as they become available. We appreciate your patience. The BluIP Team

Status: Escalated – No ETA Affected Service: Jazzware – Guest Name Display Impact: Guest names may not display or update as expected BluIP Services: Call processing and BluIP services not affected Update on the guest name display issue on the Jazzware platform: the issue remains ongoing and has been escalated with Jazzware. Their team continues to investigate, and there is currently no ETA for resolution. Call processing and core telephony services remain unaffected; the impact is limited to guest name display. We will continue to monitor and share updates from Jazzware as they become available. We appreciate your patience. The BluIP Team

Status: Monitoring Affected Service: Jazzware – Guest Name Display BluIP Services: Call processing not affected Jazzware has advised that the guest name display issue is resolved. Any delay in name synchronization should now be caught up, and names should display and update as expected. BluIP will continue to monitor to confirm the full resolution. RFO information remains available upon request once received from Jazzware. If you continue to see any guest name display issues, please open a ticket with BluIP Support. Thank you for your patience throughout this incident. The BluIP Team

Subject: Closed: Jazzware Hospitality Portal – Guest Name Display Status: Closed Affected Service: Jazzware – Guest Name Display BluIP Services: Call processing not affected Following Jazzware's resolution of the guest name display issue, the fix has remained stable through our monitoring period. This incident is now considered closed. No further action is required. RFO information remains available upon request once received from Jazzware. If you experience any related guest name display issues going forward, please open a ticket with BluIP Support. Thank you for your patience throughout this incident. The BluIP Team

Incident: Login issues affecting the BluIP Call Reporting Analytics platform URL: https://analytics.bluip.com Status: Identified / Under Remediation Date: September 18, 2026 Severity: Moderate — access impact only; no data loss Summary BluIP has identified an issue affecting user authentication to the Call Reporting Analytics platform. Some users may be unable to log in or may experience delays or errors when attempting to access the portal. Impact - Some users are unable to log in to the Call Reporting Analytics portal. - Not all users are affected; successful logins are being observed. - Voice services, call routing, and call center operations are not affected. Data Integrity Report data collection is fully operational. All call and call center statistics continue to be captured and stored during this incident. Once access is restored, reporting will be complete with no gaps for the affected period. Current Actions BluIP engineering has isolated the issue to the platform's authentication layer and is actively working on remediation. The issue is contained to login and does not extend to the reporting data pipeline.

Summary BluIP identified and resolved an issue affecting user authentication to the Call Reporting Analytics platform. During the incident, some users were unable to log in or experienced errors when accessing the portal. Login functionality has been fully restored and the platform is operating normally. Impact Some users were unable to log in to the Call Reporting Analytics portal for the duration of the incident. Not all users were affected. Voice services, call routing, and call center operations were not affected at any point. Data Integrity Report data collection remained fully operational throughout the incident. All call and call center statistics for the affected period were captured and stored. Reporting is complete with no gaps. Root Cause The issue was isolated to the platform's authentication layer. Resolution BluIP engineering corrected the authentication fault and validated login across affected accounts. The platform is confirmed stable. If you continue to have any issues please contact [email protected].

Vendor Service Incident — NiCE CXone Mpower Platform Status: Monitoring — vendor investigating Severity: Degradation on NiCE CXone platform (possible call routing delays) Started: Sep 3, 2026 · 21:36 UTC (2:36 PM PT) Vendor Incident ID: NiCE CXone #02874676 Summary NiCE CXone has detected a service disruption on its CXone Mpower Platform that may affect call routing for contact center traffic on that platform. NiCE has classified the incident as Detected and is actively investigating. This is isolated to the NiCE CXone environment; BluIP's network, voice, and SIP services remain fully operational and are not impacted. BluIP is monitoring the NiCE status feed and will relay updates as they are published. Impact (NiCE CXone platform only) Contacts on affected CXone instances may experience delays being routed to agents. No impact to BluIP-provided services. We will update you as more information becomes available from NICE.

Status: Recovering — vendor validating full recovery Severity: Degradation on NiCE CXone platform (call routing delays) Started: Sep 3, 2026 · 21:36 UTC (2:36 PM PT) Vendor Incident ID: NiCE CXone #02874676 Summary NiCE CXone identified an issue on its CXone Mpower Platform affecting interaction routing, which prevented some contacts from reaching available agents. Routing performance is improving and new interactions are increasingly processing successfully. NiCE is continuing to validate full recovery and monitor previously delayed interactions. This is isolated to the NiCE CXone environment; BluIP's network, voice, and SIP services remain fully operational and are not impacted. BluIP is monitoring the NiCE status feed and will relay updates as they are published. Impact (NiCE CXone platform only) Some contacts on affected CXone instances were unable to reach available agents due to interaction routing delays. Routing is recovering. No impact to BluIP-provided services.

Vendor Service Incident — NiCE CXone Mpower Platform Status: Resolved Severity: Degradation on NiCE CXone platform (call routing delays) Started: Sep 3, 2026 · 21:36 UTC (2:36 PM PT) Resolved: [time] UTC ([time] PT) Vendor Incident ID: NiCE CXone #02874676 Summary NiCE CXone identified and resolved an issue on its CXone Mpower Platform that affected interaction routing, which had prevented some contacts from reaching available agents. Routing performance has recovered and interactions are processing successfully. This was isolated to the NiCE CXone environment; BluIP's network, voice, and SIP services remained fully operational and were not impacted throughout the event. Impact (NiCE CXone platform only) During the event, some contacts on affected CXone instances were unable to reach available agents due to interaction routing delays. Routing has since recovered. No impact to BluIP-provided services.

Status: Active Date: 8-21-2026 Affected Service: AIVA 3.0 Summary BluIP has identified a service disruption affecting AIVA 3.0. During this time, users may experience delays in call answering or slower than normal application performance. Impact Some interactions handled by AIVA 3.0 may see increased response times or delayed call answer. BluIP Core telephony services remain fully operational. Current Actions BluIP engineering teams are actively engaged and working to restore normal performance. We are monitoring the platform in real time and will provide updates as remediation progresses. For questions or to report impact, contact the BluIP Support at [email protected]

BluIP engineering identified a transient condition affecting supporting infrastructure that temporarily impacted AIVA 3.0 performance. The condition has been mitigated and service performance has returned to normal levels. Users should no longer experience delays in call answering or degraded application performance.

BluIP engineering identified a transient condition affecting supporting infrastructure that temporarily impacted AIVA 3.0 performance, resulting in delayed call answering and slower application response for some users. The condition was mitigated and service performance was restored to normal levels. Following an extended monitoring period, engineering has confirmed sustained stability and this incident is now resolved.

Investigating — AIVA 2.5 Speech Processing Degradation Status: Investigating Start time: Approximately 7:30 AM PT, July 23, 2026 Impact: Some users may experience issues with AIVA 2.5 speech services. Text-to-speech (TTS) and speech-to-text (STT) requests may fail or return delayed responses, which can result in AIVA not responding audibly or not recognizing spoken input. Call setup, routing, and all other AIVA functions are unaffected. Cause: This is related to an ongoing Microsoft Azure service incident affecting the speech services used by AIVA 2.5. The issue is upstream of BluIP's network and is being tracked by Microsoft. Current action: We are monitoring Microsoft's service health updates and validating availability as Azure services are restored. In parallel, we are evaluating alternative speech processing paths to reduce impact if the incident is prolonged. No customer-side action is required. Thank you for your patience ; we will update as more information becomes available.

Monitoring — AIVA 2.5 Speech Processing Degradation Status: Monitoring Start time: Approximately 7:30 AM PT, July 23, 2026 Update time: [09:35 PT, July 23, 2026] Update: We have completed a regional change to route AIVA 2.5 speech processing away from the affected Azure region. Text-to-speech and speech-to-text services have returned to normal operation. Impact: Users should no longer experience failed or delayed TTS/STT responses. Call setup, routing, and all other AIVA functions remain unaffected. Current action: We are monitoring speech service performance and Microsoft's service health updates for recurrence. This incident will be closed after a sustained period of stable operation. Users who continue to experience issues should open a ticket with BluIP Support. Thank you for your patience in this matter.

Status: Resolved Start time: Approximately 7:30 AM PT, July 23, 2026 Resolved time: [09:29AM PT, July 23, 2026] Resolution: BluIP completed a regional change to route AIVA 2.5 speech processing away from the Azure region affected by the upstream Microsoft incident. No users have reported issues since the migration, and speech services have remained stable throughout the monitoring period. This incident is now closed. Thank you for your patience while we worked through this. Users who experience any further issues should open a ticket with BluIP Support.