BluIP incident
Incident Notification – Jazzware Service Interruption
BluIP experienced a minor incident on November 6, 2025 affecting Los Angeles and Chicago, lasting 5d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 06, 2025, 04:15 PM UTC
Status: Investigating Start Time: 11/6/25 Approximately 7:45AM Impacted Service: Jazzware Integration and Data Synchronization Description: We are currently investigating reports of a service interruption impacting Jazzware integrations. Users may experience delayed or missing data updates between connected systems, including guest name and housekeeping synchronization. Our Engineering team is actively working with Jazzware support to determine the root cause and restore full functionality. Impact: Delays in data synchronization between hotel PMS and connected applications. Some users may see outdated information within their dashboards or interfaces. Next Steps: We are coordinating with Jazzware to validate system health and ensure data consistency once service is restored. Additional updates will be provided as soon as new information becomes available. Customer Action: No action is required at this time.
- monitoring Nov 06, 2025, 06:35 PM UTC
Incident Update – Jazzware IVR / Maid Status Earlier this morning, we identified an issue affecting Jazzware IVR and maid-status updates beginning at approximately 7:30 AM. This resulted in intermittent failures in IVR call handling and delayed or missing maid-status notifications for some properties. Jazzware confirmed the issue was related to a system failover event during scheduled maintenance. The standby system did not have the expected configuration, which caused the interruption in processing. Once identified, the system was restored to the primary instance and services returned to normal at approximately 7:53 AM. Current Status: All services are now operational and stable. We are continuing to actively monitor system performance in coordination with Jazzware to ensure no further impact. If you are still experiencing any issues, please contact BluIP Support so we can review right away. Thank you for your patience in this matter.
- resolved Nov 11, 2025, 05:18 PM UTC
Incident Closed – Jazzware IVR / Maid Status Service has remained stable following the earlier interruption affecting Jazzware IVR and maid-status updates. No further impact has been observed during the monitoring period. This incident is now closed. If you are still experiencing any issues, please contact Support so we can review immediately. An RCA is available upon request.