BluIP experienced a minor incident on October 10, 2025 affecting Los Angeles and Chicago, lasting 2d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2025, 05:59 PM UTC
Status: Investigating Start Time: 10-10-25 Approximately 9:30AM PST Impacted Service: Jazzware Integration and Data Synchronization Description: We are currently investigating reports of a service interruption impacting Jazzware integrations. Users may experience delayed or missing data updates between connected systems, including guest name and housekeeping synchronization. Our Engineering team is actively working with Jazzware support to determine the root cause and restore full functionality. Impact: Delays in data synchronization between hotel PMS and connected applications. Some users may see outdated information within their dashboards or interfaces. Next Steps: We are coordinating with Jazzware to validate system health and ensure data consistency once service is restored. Additional updates will be provided as soon as new information becomes available. Customer Action: No action is required at this time.
- monitoring Oct 10, 2025, 08:12 PM UTC
Incident: Jazzware Service Interruption Status: Monitoring Impacted Service: Jazzware Integration and Data Synchronization Update: Jazzware has implemented a fix for the reported service interruption impacting data synchronization and updates. Initial reports indicate that services have stabilized, and normal operation has resumed. BluIP Engineering is actively monitoring the environment to ensure continued stability and to confirm that all data synchronization processes are functioning as expected. Impact: Service has been restored. Some users may continue to see temporary data delays as systems complete synchronization. Next Steps: We will continue to monitor performance closely and will provide a final update once the incident is confirmed fully resolved. BluIP Support: If you continue to experience any irregularities, please contact BluIP Support for assistance.
- investigating Oct 10, 2025, 08:26 PM UTC
Incident: Jazzware Service Interruption Status: Ongoing – Monitoring and Further Investigation Impacted Service: Jazzware Integration and Data Synchronization Update: Jazzware has implemented a fix intended to address the reported service interruption. We continue to receive reports from customers still experiencing intermittent issues with data synchronization and updates. BluIP Engineering remains in active communication with the Jazzware support team to validate the effectiveness of the implemented fix and identify any remaining underlying issues. Current Impact: Some users may still experience delays or missing data updates between integrated systems. Guest name and housekeeping synchronization may remain inconsistent for affected properties. Next Steps: We are working with Jazzware to gather additional diagnostics and confirm stability across all environments. Further updates will be provided as more information becomes available. BluIP Support: If you are still experiencing issues, please contact BluIP Support with affected user details so we can correlate and escalate as needed.
- monitoring Oct 11, 2025, 12:09 AM UTC
Incident: Jazzware Service Interruption Status: Monitoring Impacted Service: Jazzware Integration and Data Synchronization Update: Jazzware has implemented a fix for the reported service interruption impacting data synchronization and updates. Initial reports indicate that services have stabilized, and normal operation has resumed. BluIP Engineering is actively monitoring the environment to ensure continued stability and to confirm that all data synchronization processes are functioning as expected. Impact: Service has been restored. Some users may continue to see temporary data delays as systems complete synchronization. Next Steps: We will continue to monitor performance closely and will provide a final update once the incident is confirmed fully resolved. BluIP Support: If you continue to experience any irregularities, please contact BluIP Support for assistance.
- resolved Oct 13, 2025, 04:04 PM UTC
Incident: Jazzware Service Interruption Status: Resolved Impacted Service: Jazzware Integration and Data Synchronization Resolution Summary: The service interruption impacting Jazzware integrations has been fully resolved. Jazzware completed additional corrective actions and confirmed system stability. BluIP Engineering has monitored the environment and verified that data synchronization and updates are now operating normally across all affected systems. Impact: Users previously experienced delayed or incomplete data updates between connected systems. All services have now returned to normal operation. Next Steps: BluIP will continue to monitor performance as part of our standard post-incident review. A formal RCA will be requested from Jazzware and shared as appropriate once available. BluIP Support: If you experience any lingering issues, please contact BluIP Support for assistance.