Bluefin Outage History

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Bluefin had 17 outages in the last 2 years totaling 120h 42m of downtime — averaging 0.7 incidents per month.

There were 17 Bluefin outages since June 17, 2025 totaling 120h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.bluefin.com

Major May 28, 2026

Intermittent processing issue on PCX - Issue with 3rd party service provider

Detected by Pingoru
May 28, 2026, 06:23 PM UTC
Resolved
May 29, 2026, 12:16 PM UTC
Duration
17h 52m
Affected: PayConex
Timeline · 7 updates
  1. investigating May 28, 2026, 06:23 PM UTC

    We are currently experiencing intermittent processing issues due to an issue with a third-party service provider. We are actively monitoring the situation with the provider and will share updates as they become available.

  2. identified May 28, 2026, 07:59 PM UTC

    We are continuing to experience intermittent processing issues related to a third-party service provider. The provider is actively working to resolve the issue, and we are monitoring the situation closely. We will provide additional updates as more information becomes available. (https://status.imperva.com/)

  3. monitoring May 28, 2026, 09:26 PM UTC

    Our third-party service provider has implemented a temporary fix, and processing stability has improved. We are continuing to monitor the situation closely while the provider works toward full resolution. Further updates will be shared as they become available. https://status.imperva.com/

  4. monitoring May 29, 2026, 02:04 AM UTC

    Our third-party service provider have remain engaged in the investigation of this issue. We are continuing to monitor the situation closely while the provider works toward full resolution. Further updates will be shared as they become available. https://status.imperva.com/

  5. monitoring May 29, 2026, 06:44 AM UTC

    Our third-party service provider is continuing to investigate the ongoing issue. We are continuing to monitor the situation closely while the provider works to resolve this issue. Further updates will be shared as they become available. https://status.imperva.com/

  6. monitoring May 29, 2026, 09:05 AM UTC

    We are continuing to monitor for any further issues.

  7. resolved May 29, 2026, 12:16 PM UTC

    The issue affecting intermittent processing has been resolved. Our third-party service provider has confirmed that services are operating normally, and we have not observed any further impact. We will continue to monitor the environment, but this incident is now considered resolved.

Read the full incident report →

Notice March 16, 2026

Service Issue ShieldConex Tulsa Transaction

Detected by Pingoru
Mar 16, 2026, 04:38 PM UTC
Resolved
Mar 16, 2026, 06:23 PM UTC
Duration
1h 45m
Affected: ShieldConex
Timeline · 3 updates
  1. identified Mar 16, 2026, 04:38 PM UTC

    We have detected a service interruption for the ShieldConex Tulsa Transaction. Our team of engineers is currently working to restore service as soon as possible. Please check back for further updates. We apologize for the inconvenience and we thank you for your patience.

  2. monitoring Mar 16, 2026, 04:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 16, 2026, 06:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 3, 2026

Customer Funding Advisory – Federal Reserve

Detected by Pingoru
Mar 03, 2026, 03:28 PM UTC
Resolved
Mar 03, 2026, 07:58 PM UTC
Duration
4h 30m
Affected: PayConex
Timeline · 2 updates
  1. identified Mar 03, 2026, 03:28 PM UTC

    Bluefin has been notified that ACH settlement activity may be delayed due to an issue with the Federal Reserve. Bluefin’s processing systems are operating normally. We will share additional updates as they become available. For more information, please refer to the Federal Reserve’s status page: https://www.frbservices.org/app/status/outage.do?oId=145787 We apologize for the inconvenience and appreciate your patience.

  2. resolved Mar 03, 2026, 07:58 PM UTC

    We are pleased to inform you that the issues causing delays in ACH settlement activity have been resolved. The Federal Reserve has addressed the problem, and Bluefin’s processing systems continue to operate normally. We appreciate your understanding.

Read the full incident report →

Minor February 8, 2026

Service Issue

Detected by Pingoru
Feb 08, 2026, 08:18 AM UTC
Resolved
Feb 08, 2026, 09:38 AM UTC
Duration
1h 20m
Affected: QuickSwipe Mobile
Timeline · 4 updates
  1. investigating Feb 08, 2026, 08:18 AM UTC

    We have detected a service interruption. Our team of engineers is currently working to restore service as soon as possible. Please check back for further updates. We apologize for the inconvenience and we thank you for your patience.

  2. investigating Feb 08, 2026, 08:22 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 08, 2026, 08:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 08, 2026, 09:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 2, 2026

3rd Party Incident

Detected by Pingoru
Feb 02, 2026, 10:33 PM UTC
Resolved
Feb 03, 2026, 10:17 AM UTC
Duration
11h 43m
Affected: PayConex
Timeline · 2 updates
  1. investigating Feb 02, 2026, 10:33 PM UTC

    Bluefin is aware of an issue with merchants processing on Imperva. Imperva is working to restore service as quickly as possible. We apologize for any inconvenience caused and sincerely appreciate your patience during this time

  2. resolved Feb 03, 2026, 10:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 26, 2026

Customer Funding Advisory – Processor

Detected by Pingoru
Jan 26, 2026, 05:09 PM UTC
Resolved
Jan 28, 2026, 12:40 PM UTC
Duration
1d 19h
Affected: PayConex
Timeline · 5 updates
  1. investigating Jan 26, 2026, 05:09 PM UTC

    Bluefin has been informed by Elavon that settlement activity has been delayed for merchants processing with Elavon. https://status.elavon.com/issues/697780f110bdfb715d5dc44c Bluefin will provide additional updates as they are received. We apologize for the inconvenience and appreciate your patience.

  2. investigating Jan 26, 2026, 10:52 PM UTC

    Elavon are continuing to investigate the issue.

  3. monitoring Jan 27, 2026, 10:23 AM UTC

    Elavon has informed us that a solution has been successfully implemented. Our team is actively monitoring the outcomes to ensure that the fix is effective and that everything is functioning as intended. We appreciate your patience during this process.

  4. monitoring Jan 27, 2026, 05:39 PM UTC

    Elavon have resolved the issues. Affected customers may see see funding delayed by up to 24 hours as transactions Finalize.

  5. resolved Jan 28, 2026, 12:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 21, 2026

Intermittent Interruption

Detected by Pingoru
Jan 21, 2026, 05:59 PM UTC
Resolved
Jan 21, 2026, 07:04 PM UTC
Duration
1h 5m
Affected: Decryptx
Timeline · 3 updates
  1. investigating Jan 21, 2026, 05:59 PM UTC

    We have identified intermittent service disruptions through Cybersource, a third-party provider. Our engineering team is actively investigating the root cause and working to mitigate any impact. We will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

  2. monitoring Jan 21, 2026, 06:11 PM UTC

    Cybersource, a third party provider has now mitigated the issue that has caused failed transactions and we are monitoring closely to ensure the issue is resolved.

  3. resolved Jan 21, 2026, 07:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 12, 2025

Investigating reports of decryption failures

Detected by Pingoru
Dec 12, 2025, 06:17 PM UTC
Resolved
Dec 12, 2025, 11:35 PM UTC
Duration
5h 18m
Affected: Decryptx
Timeline · 6 updates
  1. investigating Dec 12, 2025, 06:17 PM UTC

    We are investigating reports of an issue on the Decryptx platform. Our team of engineers is currently working to fix the issue. We will follow up with updates as soon as we receive them. We apologize for the inconvenience and we thank you for your patience.

  2. investigating Dec 12, 2025, 06:48 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 12, 2025, 07:19 PM UTC

    We are continuing to investigate this issue.

  4. identified Dec 12, 2025, 07:31 PM UTC

    We have identified the issue and currently working on creating a fix. Thank you for your patience.

  5. monitoring Dec 12, 2025, 10:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Dec 12, 2025, 11:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 1, 2025

ShieldConex Partial Outage

Detected by Pingoru
Nov 01, 2025, 03:23 AM UTC
Resolved
Nov 01, 2025, 11:07 AM UTC
Duration
7h 43m
Affected: ShieldConex
Timeline · 3 updates
  1. identified Nov 01, 2025, 03:23 AM UTC

    We have detected a partial outage with Shield Conex between 9:35 to 9:56 p.m. with processing transactions. Our team of engineers are currently investigating the root cause of the problems and working to minimize impact. Please check back here for further updates. We apologize for the inconvenience and we thank you for your patience.

  2. monitoring Nov 01, 2025, 04:33 AM UTC

    Our team of engineers have implemented a fix for the partial outage with Shield Conex between 9:35 to 9:56 p.m. and we are monitoring the results. We apologize for the inconvenience and we thank you for your patience.

  3. resolved Nov 01, 2025, 11:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Phone System Outage

Detected by Pingoru
Oct 20, 2025, 02:14 PM UTC
Resolved
Oct 20, 2025, 10:29 PM UTC
Duration
8h 15m
Affected: Bluefin US
Timeline · 3 updates
  1. identified Oct 20, 2025, 02:14 PM UTC

    We want to inform you that our phone system provider is currently experiencing a widespread service disruption affecting both inbound and outbound calling. This issue stems from an Amazon Web Services (AWS) outage and unfortunately, it is also impacting our internal operations—many of our team members are unable to make or receive calls at this time. The provider has identified the root cause and is actively working to deploy a fix to restore service as soon as possible. As of now, there is no available workaround. In the meantime, you can still reach us via email: - Technical Support: [email protected] - Customer Service: [email protected] We understand the inconvenience this may cause and sincerely appreciate your patience and understanding while the issue is being resolved.

  2. monitoring Oct 20, 2025, 06:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 10:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 19, 2025

Processing issue

Detected by Pingoru
Oct 19, 2025, 11:33 AM UTC
Resolved
Oct 19, 2025, 11:34 AM UTC
Duration
23s
Affected: PayConex
Timeline · 3 updates
  1. investigating Oct 19, 2025, 11:33 AM UTC

    We are investigating reports of an issue on the Payconex platform for customers who use Paymentech. Our team of engineers is currently working to fix the issue. We will follow up with updates as soon as we receive them. We apologize for the inconvenience and we thank you for your patience.

  2. identified Oct 19, 2025, 11:33 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 19, 2025, 11:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 15, 2025

Phone System

Detected by Pingoru
Oct 15, 2025, 08:00 PM UTC
Resolved
Oct 15, 2025, 10:58 PM UTC
Duration
2h 57m
Affected: Bluefin US
Timeline · 5 updates
  1. investigating Oct 15, 2025, 05:10 PM UTC

    We want to inform you that our phone system provider is currently experiencing a service disruption affecting both inbound and outbound calling. In the meantime, you can still reach us via email: - Technical Support: [email protected] - Customer Service: [email protected] We understand the inconvenience this may cause and sincerely appreciate your patience and understanding while the issue is being resolved.

  2. investigating Oct 15, 2025, 06:19 PM UTC

    Update - The incident management team continues to investigate the issue as a top priority.

  3. investigating Oct 15, 2025, 07:04 PM UTC

    Update - The service provider's technical team is continuing to restore full functionality. We will provide further updates as we receive them.

  4. investigating Oct 15, 2025, 08:00 PM UTC

    Update - The service provider's technical team is still continuing to restore full functionality. We will provide further updates as we receive them.

  5. resolved Oct 15, 2025, 10:58 PM UTC

    Update - All Systems Operational

Read the full incident report →

Minor September 12, 2025

Payconex Processing issue

Detected by Pingoru
Sep 12, 2025, 02:16 PM UTC
Resolved
Sep 12, 2025, 08:38 PM UTC
Duration
6h 21m
Affected: PayConex
Timeline · 4 updates
  1. investigating Sep 12, 2025, 02:16 PM UTC

    We are investigating reports of an issue on the Payconex platform. Our team of engineers is currently working to fix the issue. We will follow up with updates as soon as we receive them. We apologize for the inconvenience and we thank you for your patience.

  2. identified Sep 12, 2025, 03:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 12, 2025, 07:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 12, 2025, 08:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 5, 2025

Delayed Batch Settlement Notifications from PayConex

Detected by Pingoru
Sep 05, 2025, 03:45 PM UTC
Resolved
Sep 05, 2025, 07:21 PM UTC
Duration
3h 35m
Affected: PayConex
Timeline · 4 updates
  1. investigating Sep 05, 2025, 03:45 PM UTC

    We’re investigating an issue where batch settlement emails were not sent for some batches that did successfully settle in PayConex. Settlement processing is unaffected; the impact is limited to notification delivery. Until resolved, batch status can be confirmed in the PayConex.

  2. identified Sep 05, 2025, 03:49 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 05, 2025, 04:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 05, 2025, 07:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 7, 2025

Potential Service Interruption

Detected by Pingoru
Aug 07, 2025, 05:18 AM UTC
Resolved
Aug 07, 2025, 07:40 AM UTC
Duration
2h 22m
Affected: PayConexPayConex PlusBluefin GatewayQuickSwipe MobileCardConexSaaSConexShieldConexDecryptxBluefin USCertification/Integration/Test Platforms
Timeline · 3 updates
  1. investigating Aug 07, 2025, 05:18 AM UTC

    We have detected a potential service interruption. We are currently investigating. Please check back for further updates. We apologize for the inconvenience and we thank you for your patience.

  2. monitoring Aug 07, 2025, 06:53 AM UTC

    The issue has been identified as stemming from a third-party provider. At this time, the interruption is no longer occurring. We are continuing to monitor the situation to ensure stability.

  3. resolved Aug 07, 2025, 07:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 22, 2025

Service Interruption

Detected by Pingoru
Jun 22, 2025, 04:43 AM UTC
Resolved
Jun 22, 2025, 06:11 AM UTC
Duration
1h 27m
Affected: PayConexShieldConexDecryptx
Timeline · 3 updates
  1. investigating Jun 22, 2025, 04:43 AM UTC

    We have detected a service interruption for Uptrends in Atlanta. Our team of engineers is currently working to restore service as soon as possible. Please check back for further updates. We apologize for the inconvenience and we thank you for your patience.

  2. monitoring Jun 22, 2025, 04:57 AM UTC

    A fix has been implemented and we are monitoring the issue

  3. resolved Jun 22, 2025, 06:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 17, 2025

Decryptx

Detected by Pingoru
Jun 17, 2025, 12:19 AM UTC
Resolved
Jun 17, 2025, 01:08 AM UTC
Duration
49m
Affected: Decryptx
Timeline · 3 updates
  1. investigating Jun 17, 2025, 12:19 AM UTC

    We are currently investigating the issue. Please bear with us. Thank you!

  2. monitoring Jun 17, 2025, 12:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 17, 2025, 01:08 AM UTC

    This incident has been resolved.

Read the full incident report →