Bluefin incident

Delayed Batch Settlement Notifications from PayConex

Notice Resolved View vendor source →

Bluefin experienced a notice incident on September 5, 2025 affecting PayConex, lasting 3h 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2025, 03:45 PM UTC
Resolved
Sep 05, 2025, 07:21 PM UTC
Duration
3h 35m
Detected by Pingoru
Sep 05, 2025, 03:45 PM UTC

Affected components

PayConex

Update timeline

  1. investigating Sep 05, 2025, 03:45 PM UTC

    We’re investigating an issue where batch settlement emails were not sent for some batches that did successfully settle in PayConex. Settlement processing is unaffected; the impact is limited to notification delivery. Until resolved, batch status can be confirmed in the PayConex.

  2. identified Sep 05, 2025, 03:49 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 05, 2025, 04:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 05, 2025, 07:21 PM UTC

    This incident has been resolved.