Bluefin incident

Potential Service Interruption

Minor Resolved View vendor source →

Bluefin experienced a minor incident on August 7, 2025 affecting PayConex and PayConex Plus and 1 more component, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2025, 05:18 AM UTC
Resolved
Aug 07, 2025, 07:40 AM UTC
Duration
2h 22m
Detected by Pingoru
Aug 07, 2025, 05:18 AM UTC

Affected components

PayConexPayConex PlusBluefin GatewayQuickSwipe MobileCardConexSaaSConexShieldConexDecryptxBluefin USCertification/Integration/Test Platforms

Update timeline

  1. investigating Aug 07, 2025, 05:18 AM UTC

    We have detected a potential service interruption. We are currently investigating. Please check back for further updates. We apologize for the inconvenience and we thank you for your patience.

  2. monitoring Aug 07, 2025, 06:53 AM UTC

    The issue has been identified as stemming from a third-party provider. At this time, the interruption is no longer occurring. We are continuing to monitor the situation to ensure stability.

  3. resolved Aug 07, 2025, 07:40 AM UTC

    This incident has been resolved.