Bluefin incident
Intermittent processing issue on PCX - Issue with 3rd party service provider
Bluefin experienced a major incident on May 28, 2026 affecting PayConex, lasting 17h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2026, 06:23 PM UTC
We are currently experiencing intermittent processing issues due to an issue with a third-party service provider. We are actively monitoring the situation with the provider and will share updates as they become available.
- identified May 28, 2026, 07:59 PM UTC
We are continuing to experience intermittent processing issues related to a third-party service provider. The provider is actively working to resolve the issue, and we are monitoring the situation closely. We will provide additional updates as more information becomes available. (https://status.imperva.com/)
- monitoring May 28, 2026, 09:26 PM UTC
Our third-party service provider has implemented a temporary fix, and processing stability has improved. We are continuing to monitor the situation closely while the provider works toward full resolution. Further updates will be shared as they become available. https://status.imperva.com/
- monitoring May 29, 2026, 02:04 AM UTC
Our third-party service provider have remain engaged in the investigation of this issue. We are continuing to monitor the situation closely while the provider works toward full resolution. Further updates will be shared as they become available. https://status.imperva.com/
- monitoring May 29, 2026, 06:44 AM UTC
Our third-party service provider is continuing to investigate the ongoing issue. We are continuing to monitor the situation closely while the provider works to resolve this issue. Further updates will be shared as they become available. https://status.imperva.com/
- monitoring May 29, 2026, 09:05 AM UTC
We are continuing to monitor for any further issues.
- resolved May 29, 2026, 12:16 PM UTC
The issue affecting intermittent processing has been resolved. Our third-party service provider has confirmed that services are operating normally, and we have not observed any further impact. We will continue to monitor the environment, but this incident is now considered resolved.