Bluefin experienced a major incident on January 21, 2026 affecting Decryptx, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Decryptx
Update timeline
- investigating Jan 21, 2026, 05:59 PM UTC
We have identified intermittent service disruptions through Cybersource, a third-party provider. Our engineering team is actively investigating the root cause and working to mitigate any impact. We will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
- monitoring Jan 21, 2026, 06:11 PM UTC
Cybersource, a third party provider has now mitigated the issue that has caused failed transactions and we are monitoring closely to ensure the issue is resolved.
- resolved Jan 21, 2026, 07:04 PM UTC
This incident has been resolved.