Blackbaud incident

Active Issue Alert – Raiser's Edge NXT - 000665512

Minor Resolved View vendor source →

Blackbaud experienced a minor incident on March 24, 2026 affecting Raiser's Edge NXT®, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2026, 12:20 PM UTC
Resolved
Mar 24, 2026, 12:45 PM UTC
Duration
24m
Detected by Pingoru
Mar 24, 2026, 12:20 PM UTC

Affected components

Raiser's Edge NXT®

Update timeline

  1. investigating Mar 24, 2026, 12:20 PM UTC

    We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

  2. investigating Mar 24, 2026, 12:32 PM UTC

    We have identified an issue impacting a subset of our customers causing their Citrix access page to be blank. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  3. resolved Mar 24, 2026, 12:45 PM UTC

    An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.