Biz Core incident
Users reporting error while trying to login to biz core portal
Resolved after 2 hours 10 minutes, affecting Biz Core Portal and Customer Portal, on August 2, 2022.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Aug 02, 2022, 10:45 PM UTC
Issue is intermittent and depends which Microsoft server user happen to hit when authenticated.
- identified Aug 02, 2022, 10:52 PM UTC
We have identified the cause of the issue, fix should be released today. Will keep you updated
- identified Aug 03, 2022, 12:14 AM UTC
Hi All, We will be restarting Biz Core at 10:30am AEST to try and resolve these issues. Biz Core should be available for use again by 11am at the latest. Important Instructions: Once Biz Core is up again, if you're already logged in, please log out and back in. If you are still experiencing issues, please clear your browser cache. If you're unsure how to do this, please google 'how to clear cache for '. Replace with the browser you use, e.g. chrome, edge, safari etc. We apologise for the inconvenience and appreciate your understanding. Regards, Biz Core Support
- monitoring Aug 03, 2022, 12:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 03, 2022, 12:55 AM UTC
This incident has been resolved.
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