Biz Core incident

Biz Core Portal B2C - Customers unable to use features on Portal - Extended Investigation

Resolved after 22 hours 52 minutes, affecting Biz Core Portal, on September 27, 2022.

monitoring Sep 28, 2022, 02:00 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 27, 2022, 10:56 PM UTC
Resolved
Sep 28, 2022, 09:48 PM UTC
Duration
22h 52m
Detected by Pingoru
Sep 27, 2022, 10:56 PM UTC

Affected components

Biz Core Portal

Update timeline

  1. identified Sep 27, 2022, 10:56 PM UTC

    Microsoft Azure have identified that this issue is a result of a code regression that was introduced as part of a recent deployment. They are working on a hotfix deployment following our Safe Deployment Protocol as a mitigation. A further update will be provided in 24 hours or as events warrant.

  2. monitoring Sep 28, 2022, 02:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 28, 2022, 09:48 PM UTC

    This incident has been resolved.

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