Resolved after 3 hours 17 minutes, affecting Email Services and SMS Services and 1 more, on June 26, 2023.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jun 26, 2023, 11:39 PM UTC
Dear Subscribers, We would like to inform you that our team is currently investigating several issues that have been reported in our production environment. We understand the importance of resolving these matters promptly to ensure a smooth user experience. Please find below a summary of the issues being investigated: Payrix Transactions: We have identified an issue where transactions are not properly linking to loans and are only reflecting on agreements. Our team is actively working on resolving this issue to ensure accurate transaction records. Loan Disbursement via Auzpay or ABA process: Currently, loan disbursement through Auzpay is under process. We are working closely with our payment service provider to ensure that disbursements are processed successfully. Additionally, the processing of ABA files related to loan disbursements is also being addressed. Bank Statement Refresh: We are aware of the issue where the bank statement refresh function is not working as expected. No error messages are being displayed. Our team is investigating the cause of this issue and working towards a resolution. Transactions are not being marked as debit complete: We have received reports that transactions are not being marked as debit complete. Our team is actively investigating this issue to ensure that all transactions are appropriately marked. We apologize for any inconvenience caused by these issues and assure you that we are prioritizing their resolution. Our technical team is working diligently to identify and rectify the underlying causes to restore normal functionality as quickly as possible. We will provide updates on the progress and resolution of these issues in a timely manner. Thank you for your patience and understanding as we work to resolve these matters. Should you have any further questions or concerns, please do not hesitate to reach out to our support team. Best regards, Biz Core Dev Team
- investigating Jun 27, 2023, 12:00 AM UTC
We are continuing to investigate this issue.
- identified Jun 27, 2023, 12:00 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 27, 2023, 12:39 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 27, 2023, 02:57 AM UTC
This incident has been resolved.
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