Technical Difficulties Affecting Margin (short sell) Trading

Update timeline

1. investigating Mar 26, 2026, 01:23 PM UTC

   Status: Investigating We are currently experiencing technical difficulties, which impact margin trading. Our team is actively working on diagnosing the situation and will provide you with an update as soon as possible. Thank you for your patience and understanding. Affected components Buy & Sell Crypto (Partial outage)

2. identified Mar 26, 2026, 01:58 PM UTC

   Status: Identified We are pleased to inform you that we have identified the root cause of the margin trading issue. We are now proceeding with the necessary steps to address and resolve the issue. We will keep you updated on our progress. Affected components Buy & Sell Crypto (Partial outage)

3. identified Mar 26, 2026, 02:09 PM UTC

   Status: Identified We are pleased to inform you that we have identified the root cause of the margin trading issue that currently prevents users from placing and adjusting margin orders, as well as update their default order type. We are now proceeding with the necessary steps to address and resolve the issue. We will keep you updated on our progress. Affected components Buy & Sell Crypto (Partial outage)

4. resolved Mar 26, 2026, 03:00 PM UTC

   Status: Resolved Our team has implemented the necessary fixes, and we have conducted thorough testing to ensure that everything is functioning as expected. This means that placing and updating margin/short sell orders should work as expected. Adjusting default order types is also fully functional. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for your cooperation and understanding throughout this process. Affected components Buy & Sell Crypto (Operational)