Bitvavo experienced a minor incident on September 18, 2026 affecting Crypto Deposits or Withdrawals, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 20, 2026, 10:13 AM UTC
Status: Investigating We are investigating an issue affecting ZIL deposits and withdrawals. ZIL deposits and withdrawals are temporarily paused while we work on this. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Degraded performance)
- investigating Jul 20, 2026, 10:20 AM UTC
Status: Investigating We are reviewing this internally as ZIL deposits and withdrawals are currently under maintenance. ZIL deposits and withdrawals are temporarily paused while this maintenance is ongoing. We will update you as soon as possible. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Degraded performance)
- investigating Jul 20, 2026, 11:05 AM UTC
Status: Investigating We are aware of a security incident involving the ZIL token, in which ZIL was stolen from a cold wallet. As a precaution, we have paused ZIL deposits and withdrawals to prevent any stolen funds from being moved or sold through our platform. Trading remains available. We are monitoring the situation closely and will share updates as soon as more information is verified. For the latest updates directly from the Zilliqa team, please refer to their official channels. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Degraded performance)
- monitoring Jul 20, 2026, 11:17 AM UTC
Status: Monitoring We are aware of a security incident involving the ZIL token, in which ZIL was stolen from a cold wallet. This does not involve a Bitvavo cold wallet. As a precaution, we have paused ZIL deposits and withdrawals to prevent any stolen funds from being moved or sold through our platform. Trading remains available. We are monitoring the situation closely and will share updates as soon as more information is verified. For the latest updates directly from the Zilliqa team, please refer to their official channels. Thank you for your patience and understanding. Affected components Crypto Deposits or Withdrawals (Degraded performance)
- resolved Sep 18, 2026, 07:03 AM UTC
Status: Resolved Incident has been resolved. Affected components Crypto Deposits or Withdrawals (Operational)