Bitso incident
Third-party provider outage: Vaults and Perps unavailable
Resolved after 18 minutes, affecting Lending, on November 11, 2026.
We are continuing to monitor for any further issues. --- Seguimos monitoreando para detectar cualquier otro problema.
Affected components
Update timeline
- investigating Nov 11, 2026, 03:19 PM UTC
One of our third-party providers has a major outage that is causing authentication errors. Users may be unable to access Vaults or Perps, which includes signing in, viewing positions and placing or managing trades. Your funds are safe. This is an access issue only, and no funds have been moved or lost. ---- Uno de nuestros proveedores externos presenta una interrupción importante que está causando errores de autenticación. Es posible que los usuarios no puedan acceder a Vaults o Perps, lo que incluye iniciar sesión, ver sus posiciones y abrir o gestionar operaciones. Tus fondos están seguros. Se trata únicamente de un problema de acceso; ningún fondo se ha movido ni perdido.
- investigating Nov 11, 2026, 03:20 PM UTC
We are continuing to investigate this issue. --- Seguimos investigando este problema.
- monitoring Nov 11, 2026, 03:20 PM UTC
A fix has been implemented and we are monitoring the results. --- Se implementó una solución y estamos monitoreando los resultados.
- monitoring Nov 11, 2026, 03:38 PM UTC
We are continuing to monitor for any further issues. --- Seguimos monitoreando para detectar cualquier otro problema.
- resolved Nov 11, 2026, 03:38 PM UTC
This incident has been resolved. --- Este incidente ha sido resuelto.
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