Resolved after 6 hours 48 minutes, on November 3, 2026.
On November 3, 2026, between 18:00 and 18:48 (Mexico City time; 00:00–00:48 UTC on November 4), some customers had slower than usual trading and delays in MXN withdrawals through SPEI. Our team found the issue, kept monitoring until the affected services were back to normal, and confirmed that all services are now working as expected. Withdrawals that were delayed during this window were retried automatically and processed. We are sorry for the inconvenience. We will share more details once our review is complete.
Update timeline
- resolved Nov 04, 2026, 12:00 AM UTC
On November 3, 2026, between 18:00 and 18:48 (Mexico City time; 00:00–00:48 UTC on November 4), some customers had slower than usual trading and delays in MXN withdrawals through SPEI. Our team found the issue, kept monitoring until the affected services were back to normal, and confirmed that all services are now working as expected. Withdrawals that were delayed during this window were retried automatically and processed. We are sorry for the inconvenience. We will share more details once our review is complete.
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