Bitpanda Outage History
Bitpanda major outage View live status →Pingoru has recorded 52 incidents for Bitpanda: 37 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 43 of 720 (6%) |
| May 2026 | 2 | 1 of 744 (0%) |
| June 2026 | 5 | 68 of 720 (9%) |
| July 2026 | 1 | 23 of 744 (3%) |
| August 2026 | 3 | 25 of 744 (3%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 3 | 28 of 570 (5%) |
Incidents, newest first
Minor February 2, 2026 TINK deposits are disabled due to third party issues 1h 15m Payment methods
Started Feb 02, 2026, 05:44 PM UTC· resolved Feb 02, 2026, 06:59 PM UTC
- investigating Feb 02, 2026, 05:44 PM UTC
TINK deposits are currently disabled as one of third parties has an outage. We are sorry for the inconvenience!
- resolved Feb 02, 2026, 06:59 PM UTC
This incident has been resolved.
Minor January 27, 2026 Crypto Network Transfers Delayed for ADA, DOT, IOTA, VELO, VSN, WAVES, XLM, XTZ 1h 12m
Started Jan 27, 2026, 05:35 PM UTC· resolved Jan 27, 2026, 06:47 PM UTC
- investigating Jan 27, 2026, 05:35 PM UTC
We are currently experiencing processing delays for deposits and withdrawals for the following assets due to an outage with a third-party service provider: ADA DOT IOTA VELO VSN WAVES XLM XTZ Please be assured that all funds are safe. Our team is working closely with our partner to resolve this issue as quickly as possible. We apologize for the inconvenience and will post another update as soon as we have more information.
- resolved Jan 27, 2026, 06:47 PM UTC
This incident has been resolved.
Critical December 5, 2025 Platform degradation due to Cloudflare outage 19m Bitpanda Website (https://www.bitpanda.com), Bitpanda Android app, Bitpanda iOS app, Bitpanda Web Application (https://web.bitpanda.com)
Started Dec 05, 2025, 09:02 AM UTC· resolved Dec 05, 2025, 09:21 AM UTC
- investigating Dec 05, 2025, 09:02 AM UTC
We are experiencing a complete outage of our platform due to an ongoing incident on Cloudflare side.
- investigating Dec 05, 2025, 09:03 AM UTC
We are continuing to investigate this issue.
- resolved Dec 05, 2025, 09:21 AM UTC
This incident has been resolved.
Major November 27, 2025 Customer verifications temporarily down on mobile apps 46m User Verification Service
Started Nov 27, 2025, 09:02 PM UTC· resolved Nov 27, 2025, 09:49 PM UTC
- investigating Nov 27, 2025, 09:02 PM UTC
Customer verifications are temporarily not possible via our mobile applications due to a technical problem. As a workaround, we recommend users verify using the Web application at web.bitpanda.com. We sincerely apologise for the issue this incident is causing. Rest assured, we are working on a solution to restore functionality.
- resolved Nov 27, 2025, 09:49 PM UTC
This incident has been resolved.
Notice November 22, 2025 Crypto deposits are being delayed 55m
Started Nov 22, 2025, 04:31 PM UTC· resolved Nov 22, 2025, 05:27 PM UTC
- investigating Nov 22, 2025, 04:31 PM UTC
We are currently experiencing a technical issue affecting the processing of crypto deposits. As a result, some transactions may be delayed. Our team is actively investigating and working to resolve the issue as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience.
- resolved Nov 22, 2025, 05:27 PM UTC
This incident has been resolved.
Minor November 21, 2025 XRP Deposits and Withdrawals Delayed 9d 17h
Started Nov 21, 2025, 03:15 PM UTC· resolved Dec 01, 2025, 08:33 AM UTC
- investigating Nov 21, 2025, 03:15 PM UTC
Due to an ongoing technical issue deposits and withdrawals for XRP may be delayed. Our team is actively investigating and working to resolve the issue as soon as possible. Thank you for your patience and understanding.
- resolved Dec 01, 2025, 08:33 AM UTC
This incident has been resolved.
Notice November 13, 2025 Some assets are unavailable for trading 1h 13m
Started Nov 13, 2025, 12:16 PM UTC· resolved Nov 13, 2025, 01:30 PM UTC
- investigating Nov 13, 2025, 12:16 PM UTC
We are experiencing issues with trading for some of the assets. We are investigating the issue and thank you for your understanding.
- resolved Nov 13, 2025, 01:30 PM UTC
Trading has been resumed for the affected assets and normal service has been restored. We’ll continue to monitor performance to ensure everything remains stable. Thank you for your patience and understanding.
Minor November 11, 2025 SMS Delivery issues to Telekom Deutschland phone numbers 2d 2h Notification service (SMS/Calls/Emails/Push)
Started Nov 11, 2025, 12:55 PM UTC· resolved Nov 13, 2025, 03:40 PM UTC
- investigating Nov 11, 2025, 12:55 PM UTC
We are currently experiencing SMS delivery disruptions affecting the Telekom Deutschland network. Our team is actively collaborating with our delivery partners to resolve the issue as soon as possible. For any urgent matters or assistance, please contact Customer Care.
- resolved Nov 13, 2025, 03:40 PM UTC
This incident has been resolved.
Minor November 11, 2025 Temporary Delays in Onboarding & Transaction analysis – Incident on Vendor side 3h 10m User Verification Service
Started Nov 11, 2025, 09:30 AM UTC· resolved Nov 11, 2025, 12:41 PM UTC
- investigating Nov 11, 2025, 09:30 AM UTC
Current Issue: We are currently experiencing some delays with onboarding and transaction processing . This is due to ongoing incident at one of our external vendors. As a result, some users might notice slower than normal verification times. What We’re Doing: Our team is actively monitoring the situation and working closely with the vendor to ensure everything is resolved as swiftly as possible. We expect normal service to resume soon, and we’ll keep you posted with any updates. Thank You for Your Patience: We appreciate your understanding and patience while we sort this out. If you have any urgent concerns, feel free to reach out to our support team. We’re here to help!
- resolved Nov 11, 2025, 12:41 PM UTC
This incident has been resolved.
Major November 6, 2025 PayPal Transactions Unavailable 1h 11m Payment methods
Started Nov 06, 2025, 04:38 PM UTC· resolved Nov 06, 2025, 05:49 PM UTC
- investigating Nov 06, 2025, 04:38 PM UTC
Current Issue: We're currently experiencing a temporary service disruption affecting all PayPal deposit transactions. This is due to an ongoing technical issue. As a result, users attempting to use PayPal will find this payment option is temporarily unavailable. What We’re Doing: Our technical teams are treating this as a top priority and are working to stabilize the connection and restore service swiftly. In the meantime, please use the other available payment methods (e.g., bank transfers, credit card) as they remain fully operational and are unaffected. Thank You for Your Patience: We appreciate your understanding and patience while we work to resolve this critical issue. We will keep this status page updated with any major developments. If you have any urgent concerns regarding recent transactions, please reach out to our support team.
- investigating Nov 06, 2025, 05:48 PM UTC
Service Restored: PayPal Transactions Fully Operational ✅ We are happy to confirm that the technical issue with our external payment provider has been fully resolved. All PayPal deposit and withdrawal transactions are now processing normally and are completely available for use. We appreciate your understanding and patience while our teams focused on restoring this service.
- resolved Nov 06, 2025, 05:49 PM UTC
This incident has been resolved.
Minor November 1, 2025 Delays with one of our banking partner 1h 50m Payout methods, Card Withdrawals
Started Nov 01, 2025, 04:23 PM UTC· resolved Nov 01, 2025, 06:13 PM UTC
- investigating Nov 01, 2025, 04:23 PM UTC
We are currently experiencing some delays with one of our banking partners, which could affect users withdrawals. What We’re Doing: Our team is actively monitoring the situation and working closely with the vendor to ensure everything is resolved as swiftly as possible. We expect normal service to resume soon, and we’ll keep you posted with any updates. Thank You for Your Patience: We appreciate your understanding and patience while we sort this out. If you have any urgent concerns, feel free to reach out to our support team. We’re here to help!
- resolved Nov 01, 2025, 06:13 PM UTC
This incident has been resolved.
Minor November 1, 2025 Temporary Delays in Registration & Verification – Vendor Maintenance in Progress 7h 30m User Verification Service
Started Nov 01, 2025, 01:03 PM UTC· resolved Nov 01, 2025, 08:34 PM UTC
- investigating Nov 01, 2025, 01:03 PM UTC
Current Issue: We are currently experiencing some delays with user registration and verification processes. This is due to ongoing maintenance work being carried out by one of our external vendors. As a result, some users might notice slower than normal verification times or temporary issues completing their registration. What We’re Doing: Our team is actively monitoring the situation and working closely with the vendor to ensure everything is resolved as swiftly as possible. We expect normal service to resume soon, and we’ll keep you posted with any updates. Thank You for Your Patience: We appreciate your understanding and patience while we sort this out. If you have any urgent concerns, feel free to reach out to our support team. We’re here to help!
- resolved Nov 01, 2025, 08:34 PM UTC
This incident has been resolved.
Minor October 20, 2025 Third party AWS global outage 4h 28m Bitpanda Android app, Bitpanda iOS app, Bitpanda Web Application (https://web.bitpanda.com), Bitpanda Login Service and 9 more
Started Oct 20, 2025, 08:36 AM UTC· resolved Oct 20, 2025, 01:05 PM UTC
- monitoring Oct 20, 2025, 08:36 AM UTC
One of our partners is experiencing a global outage on their side which might impact our services. We are monitoring the situation and we are working closely with AWS in order for the issue to be resolved.
- resolved Oct 20, 2025, 01:05 PM UTC
This incident has been resolved.
Minor October 16, 2025 Paypal deposits unavailable due to issues on PayPal side 58m Payment methods
Started Oct 16, 2025, 04:33 PM UTC· resolved Oct 16, 2025, 05:32 PM UTC
- investigating Oct 16, 2025, 04:33 PM UTC
We are currently experiencing issues with Paypal deposits due to an ongoing technical issue on Paypal's side. We’re actively working with our partner to restore normal operations and will provide updates as soon as we have more information.
- resolved Oct 16, 2025, 05:32 PM UTC
The issue has been resolved and deposits through Paypal are available again.
Minor October 11, 2025 Crypto and Fiat deposit processing delays 5h 19m
Started Oct 11, 2025, 06:23 PM UTC· resolved Oct 11, 2025, 11:42 PM UTC
- identified Oct 11, 2025, 06:23 PM UTC
Due to a an extended maintenance on one of our partners' side, we're processing part of deposit and withdrawal transactions at a slower pace. We apologise for the inconvenience the incident might cause.
- resolved Oct 11, 2025, 11:42 PM UTC
This incident has been resolved.
Minor October 11, 2025 Some Margin Trading positions stuck in "safe" mode 1h 22m Margin Trading
Started Oct 11, 2025, 11:05 AM UTC· resolved Oct 11, 2025, 12:27 PM UTC
- identified Oct 11, 2025, 11:05 AM UTC
We are currently investigating an issue affecting some Margin Trading positions that became stuck in a liquidation loop and were not liquidated during last night’s market downturn. Due to an internal safety mechanism, Bitpanda temporarily prevented the liquidation of certain positions. As a result, these positions are now in safe mode and cannot currently be closed or modified. Affected user positions will be unlocked in the upcoming hours. We apologize for the inconvenience this incident has caused and appreciate your understanding. We believe that our safety mechanism helped protect users from potential excessive financial losses.
- resolved Oct 11, 2025, 12:27 PM UTC
The incident has been resolved.
Critical October 10, 2025 Platform-wide outage –
Started Oct 10, 2025, 09:20 PM UTC· resolved Oct 10, 2025, 09:20 PM UTC
- resolved Oct 10, 2025, 10:49 PM UTC
Bitpanda has experienced a platform-wide outage due to the recent news in the market that triggered a liquidation chain affecting most exchanges and brokers. We apologise for the inconvenience this incident has caused.
Minor September 29, 2025 Delays in Processing Savings Plan Deposits 3d 18h Payment methods
Started Sep 29, 2025, 05:43 PM UTC· resolved Oct 03, 2025, 12:23 PM UTC
- investigating Sep 29, 2025, 05:43 PM UTC
We are currently experiencing delays in the processing of some savings plan deposits due to an ongoing technical issue with one of our service partners. We’re actively working with our partner to restore normal operations and will provide updates as soon as we have more information.
- resolved Oct 03, 2025, 12:23 PM UTC
This incident has been resolved.
Minor September 23, 2025 Deutsche Bank deposits are temporarily delayed 43m Payment methods
Started Sep 23, 2025, 07:13 AM UTC· resolved Sep 23, 2025, 07:57 AM UTC
- investigating Sep 23, 2025, 07:13 AM UTC
Deutsche Bank deposits are temporarily delayed due to an issue on bank side. We appreciate your patience and recommend checking this page for updates.
- resolved Sep 23, 2025, 07:57 AM UTC
This incident has been resolved.
Minor August 21, 2025 Delayed Withdrawals for USD, and CHF 45d 16h Card Withdrawals
Started Aug 21, 2025, 05:34 PM UTC· resolved Oct 06, 2025, 10:00 AM UTC
- investigating Aug 21, 2025, 05:34 PM UTC
We are currently experiencing delays with withdrawals affecting USD, and CHF. Deposits and all other services remain unaffected. Withdrawals are being processed, but are taking longer than usual. Our team is working closely with our banking partner to restore normal processing as quickly as possible. We apologies for the inconvenience and will provide further updates as soon as we have more information. Thank you for your patience and understanding.
- resolved Oct 06, 2025, 10:00 AM UTC
This incident has been resolved.
Minor August 1, 2025 Paypal deposits down due to issues on PayPal side 2h 23m Payment methods
Started Aug 01, 2025, 01:01 PM UTC· resolved Aug 01, 2025, 03:25 PM UTC
- investigating Aug 01, 2025, 01:01 PM UTC
We are working with Paypal on the resolution.
- resolved Aug 01, 2025, 03:25 PM UTC
This incident has been resolved.
Notice July 4, 2025 Deutsche Bank deposits and withdrawals are temporarily unavailable 1h 53m
Started Jul 04, 2025, 11:30 AM UTC· resolved Jul 04, 2025, 01:23 PM UTC
- investigating Jul 04, 2025, 11:30 AM UTC
We're currently experiencing a temporary issue affecting all deposit and withdrawal services with Deutsche Bank. Our technical teams are actively investigating and working to resolve this as quickly as possible. We appreciate your patience and recommend checking this page for updates.
- resolved Jul 04, 2025, 01:23 PM UTC
This incident has been resolved.
Minor June 20, 2025 [iOS] Black screen during verification 7d 1h Bitpanda iOS app
Started Jun 20, 2025, 09:49 AM UTC· resolved Jun 27, 2025, 11:15 AM UTC
- investigating Jun 20, 2025, 09:49 AM UTC
We are aware of an issue affecting user verifications on iOS. We advise affected users to finish verification on different platforms ( Android, Webapp). We sincerely apologise for the inconvenience this caused.
- monitoring Jun 23, 2025, 09:04 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 27, 2025, 11:15 AM UTC
This incident has been resolved.
Notice June 12, 2025 Deutsche Bank withdrawals are temporarily unavailable 1h 58m
Started Jun 12, 2025, 02:37 PM UTC· resolved Jun 12, 2025, 04:36 PM UTC
- investigating Jun 12, 2025, 02:37 PM UTC
Deutsche Bank withdrawals are temporarily unavailable due to a technical issue. We understand this may cause inconvenience and are working urgently to fix this issue. Thank you for your understanding!
- resolved Jun 12, 2025, 04:36 PM UTC
This incident has been resolved.
Minor June 5, 2025 SMS notifications/codes not being delivered 5d 2h Notification service (SMS/Calls/Emails/Push)
Started Jun 05, 2025, 01:22 PM UTC· resolved Jun 10, 2025, 03:49 PM UTC
- investigating Jun 05, 2025, 01:22 PM UTC
We're currently investigating reports of users not receiving SMS notifications or codes, particularly for Austrian (AT) and German (DE) phone numbers. Our team is actively working on this issue. We'll provide an update as soon as more information is available.
- investigating Jun 06, 2025, 09:06 AM UTC
A fix has been implemented for the SMS delivery issues. We are seeing significant improvements, with affected messages occurring less frequently. We will continue to monitor the situation closely to ensure full resolution.
- resolved Jun 10, 2025, 03:49 PM UTC
This incident has been resolved.