Bitpanda incident

Customer verifications temporarily down on mobile apps

Major Resolved View vendor source →

Bitpanda experienced a major incident on November 27, 2025 affecting User Verification Service, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2025, 09:02 PM UTC
Resolved
Nov 27, 2025, 09:49 PM UTC
Duration
46m
Detected by Pingoru
Nov 27, 2025, 09:02 PM UTC

Affected components

User Verification Service

Update timeline

  1. investigating Nov 27, 2025, 09:02 PM UTC

    Customer verifications are temporarily not possible via our mobile applications due to a technical problem. As a workaround, we recommend users verify using the Web application at web.bitpanda.com. We sincerely apologise for the issue this incident is causing. Rest assured, we are working on a solution to restore functionality.

  2. resolved Nov 27, 2025, 09:49 PM UTC

    This incident has been resolved.