Bitpanda experienced a minor incident on October 20, 2025 affecting Bitpanda Android app and Bitpanda iOS app and 1 more component, lasting 4h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Bitpanda Android appBitpanda iOS appBitpanda Web Application (https://web.bitpanda.com)Bitpanda Login ServiceBitpanda StakingNetworkingNotification service (SMS/Calls/Emails/Push)Payment methodsPayout methodsUser Verification Service
Update timeline
- monitoring Oct 20, 2025, 08:36 AM UTC
One of our partners is experiencing a global outage on their side which might impact our services. We are monitoring the situation and we are working closely with AWS in order for the issue to be resolved.
- resolved Oct 20, 2025, 01:05 PM UTC
This incident has been resolved.