Bitpanda Outage History

We are currently investigating an issue affecting some Bitpanda Fusion users where portfolio balances are not displaying correctly. FIAT values shown in the Fusion portfolio may appear incorrect or outdated. Your funds are safe. This is a display/synchronisation issue only. Trading and portfolio management via the Bitpanda Broker work as expected — your correct balances and full trading functionality are available there. Our engineering team is actively working on a resolution. We will provide further updates as soon as more information is available. We apologise for the inconvenience and thank you for your patience.

We are aware of issues affecting Fusion order creation in the iOS app under specific conditions. We encourage affected users to use the Webapp as a workaround, our technical teams are working on the fix already.

Trading via Fusion has been temporarily disabled due to technical issues. We are working on restoring Fusion as soon as possible. We apologize for the inconvenience this might cause.

We are aware that trading of real stocks is currently unavailable on Bitpanda. When attempting to place an order, users may experience the order page loading indefinitely without completing. We have identified that the issue originates with one of our market infrastructure partners, who is currently experiencing disruption affecting their exchange connectivity. Our team is actively monitoring the situation and is in direct contact with our partner, who has confirmed they are working with the exchange and all relevant providers to resolve the issue as quickly as possible. We will continue to post updates here as the situation develops. We sincerely apologise for the inconvenience this causes and appreciate your patience.

At the moment we are having technical issues with the Bitpanda website. We are working on solving the issues as soon as possible. Thank you for your patience

One of our card payment providers is experiencing a technical issue affecting transaction authorizations, so deposits could be delayed. We apologize for the inconvenience and will provide an update as soon as the issue is resolved.

We’re currently investigating an issue where a specific set of stocks is temporarily not tradable. Some users may be unable to place buy/sell orders for the affected instruments. Our team is working to restore normal trading as quickly as possible, and we’ll provide an update as soon as we have more information.

We are continuing to investigate this issue.

We are currently encountering a technical issue affecting crypto deposits. Some users may encounter errors when submitting required transaction information, which can lead to delays in funds being credited to your account. Our engineering team is working on a fix to restore the deposit flow, and your funds remain entirely secure. We apologize for the inconvenience and will provide an update as soon as the issue is resolved.

We are currently experiencing a display issue affecting portfolio balances on both our web and mobile applications. Please note that all transactions are being processed correctly on our backend systems, and your funds are safe. Our engineering teams are working to resolve the situation as quickly as possible. We appreciate your patience while we work to restore full service.

We are currently experiencing a technical issue affecting real stock trading. Our engineering teams are working to resolve the situation as quickly as possible. We appreciate your patience while we work to restore full service.

We are currently experiencing disruptions with SEPA Instant transfers due to an ongoing issue on the side of one of our banking partners. What's affected: SEPA Instant withdrawals may fail to process. Please note that any affected transactions will have the funds returned to your Bitpanda account — your money is safe. What's not affected: Other payment methods and services remain fully operational. Workaround: As a workaround, please select 'Send' as your withdrawal method. This feature is currently available on both the Web app and Android

We are currently experiencing processing delays for both crypto and fiat deposits. Our team is investigating the cause and working to restore normal processing times as quickly as possible.

We are currently experiencing disruptions with SEPA Instant transfers due to an ongoing issue on the side of one of our banking partners. What's affected: SEPA Instant withdrawals may fail to process. Please note that any affected transactions will have the funds returned to your Bitpanda account — your money is safe. What's not affected: Other payment methods and services remain fully operational. What we're doing: Our team is actively investigating the issue and working with our banking partner to restore full service as quickly as possible. We will provide updates as the situation develops. We apologise for any inconvenience this may cause and thank you for your patience.

We are continuing to investigate this issue.

We are currently investigating an issue affecting asset purchases on the legacy web platform. Some users may encounter an error when attempting to buy an asset. As a workaround, please use the new web app (app.bitpanda.com) or our mobile apps (iOS & Android), where purchases are working normally. Our teams are working on a fix. We’ll provide an update shortly.

TINK deposits are currently disabled as one of third parties has an outage. We are sorry for the inconvenience!

We are currently experiencing processing delays for deposits and withdrawals for the following assets due to an outage with a third-party service provider: ADA DOT IOTA VELO VSN WAVES XLM XTZ Please be assured that all funds are safe. Our team is working closely with our partner to resolve this issue as quickly as possible. We apologize for the inconvenience and will post another update as soon as we have more information.

We are experiencing a complete outage of our platform due to an ongoing incident on Cloudflare side.

We are continuing to investigate this issue.

Customer verifications are temporarily not possible via our mobile applications due to a technical problem. As a workaround, we recommend users verify using the Web application at web.bitpanda.com. We sincerely apologise for the issue this incident is causing. Rest assured, we are working on a solution to restore functionality.

We are currently experiencing a technical issue affecting the processing of crypto deposits. As a result, some transactions may be delayed. Our team is actively investigating and working to resolve the issue as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience.

Due to an ongoing technical issue deposits and withdrawals for XRP may be delayed. Our team is actively investigating and working to resolve the issue as soon as possible. Thank you for your patience and understanding.

We are experiencing issues with trading for some of the assets. We are investigating the issue and thank you for your understanding.

We are currently experiencing SMS delivery disruptions affecting the Telekom Deutschland network. Our team is actively collaborating with our delivery partners to resolve the issue as soon as possible. For any urgent matters or assistance, please contact Customer Care.

Current Issue: We are currently experiencing some delays with onboarding and transaction processing . This is due to ongoing incident at one of our external vendors. As a result, some users might notice slower than normal verification times. What We’re Doing: Our team is actively monitoring the situation and working closely with the vendor to ensure everything is resolved as swiftly as possible. We expect normal service to resume soon, and we’ll keep you posted with any updates. Thank You for Your Patience: We appreciate your understanding and patience while we sort this out. If you have any urgent concerns, feel free to reach out to our support team. We’re here to help!

Current Issue: We're currently experiencing a temporary service disruption affecting all PayPal deposit transactions. This is due to an ongoing technical issue. As a result, users attempting to use PayPal will find this payment option is temporarily unavailable. What We’re Doing: Our technical teams are treating this as a top priority and are working to stabilize the connection and restore service swiftly. In the meantime, please use the other available payment methods (e.g., bank transfers, credit card) as they remain fully operational and are unaffected. Thank You for Your Patience: We appreciate your understanding and patience while we work to resolve this critical issue. We will keep this status page updated with any major developments. If you have any urgent concerns regarding recent transactions, please reach out to our support team.

Service Restored: PayPal Transactions Fully Operational ✅ We are happy to confirm that the technical issue with our external payment provider has been fully resolved. All PayPal deposit and withdrawal transactions are now processing normally and are completely available for use. We appreciate your understanding and patience while our teams focused on restoring this service.