Bitpanda incident

Some Margin Trading positions stuck in "safe" mode

Minor Resolved View vendor source →

Bitpanda experienced a minor incident on October 11, 2025 affecting Margin Trading, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2025, 11:05 AM UTC
Resolved
Oct 11, 2025, 12:27 PM UTC
Duration
1h 22m
Detected by Pingoru
Oct 11, 2025, 11:05 AM UTC

Affected components

Margin Trading

Update timeline

  1. identified Oct 11, 2025, 11:05 AM UTC

    We are currently investigating an issue affecting some Margin Trading positions that became stuck in a liquidation loop and were not liquidated during last night’s market downturn. Due to an internal safety mechanism, Bitpanda temporarily prevented the liquidation of certain positions. As a result, these positions are now in safe mode and cannot currently be closed or modified. Affected user positions will be unlocked in the upcoming hours. We apologize for the inconvenience this incident has caused and appreciate your understanding. We believe that our safety mechanism helped protect users from potential excessive financial losses.

  2. resolved Oct 11, 2025, 12:27 PM UTC

    The incident has been resolved.