Bitpanda incident

Partial outage - user verification, log in and onboarding

Major Resolved View vendor source →

Bitpanda experienced a major incident on September 18, 2026 affecting Bitpanda Website (https://www.bitpanda.com) and Bitpanda Android app and 1 more component, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2026, 03:23 PM UTC
Resolved
Sep 18, 2026, 03:34 PM UTC
Duration
11m
Detected by Pingoru
Sep 18, 2026, 03:23 PM UTC

Affected components

Bitpanda Website (https://www.bitpanda.com)Bitpanda Android appBitpanda iOS appBitpanda Web Application (https://web.bitpanda.com)Bitpanda Login ServiceUser Verification Service

Update timeline

  1. investigating Sep 18, 2026, 03:23 PM UTC

    We are currently investigating an ongoing issue affecting user verification and onboarding flows, which is resulting in errors and preventing users from completing required verifications or new logins.

  2. resolved Sep 18, 2026, 03:34 PM UTC

    This incident has been resolved.