Bitpanda incident

Disruption to fiat withdrawals and deposits for some users

Bitpanda experienced a minor incident on July 21, 2026 affecting Payment methods, lasting 23h 26m. The incident has been resolved; the full update timeline is below.

Started: Jul 21, 2026, 11:38 AM UTC
Resolved: Jul 22, 2026, 11:04 AM UTC
Duration: 23h 26m
Detected by Pingoru: Jul 21, 2026, 11:38 AM UTC

Affected components

Payment methods

Update timeline

investigating Jul 21, 2026, 11:38 AM UTC

We have identified an issue with our third-party banking provider.Affected users may experience: Rejected fiat withdrawals (these are automatically refunded) Delayed processing of fiat deposits Temporary unavailability of account verification No funds are at risk. We are actively working our with third-party banking provider. to restore full service and will provide an update as soon as possible.
resolved Jul 22, 2026, 11:04 AM UTC

This incident has been resolved. All fiat withdrawal, deposit, and account verification services are operating normally. Withdrawals that were rejected during the disruption were automatically refunded. Deposits that were delayed have now been processed. We apologize for the inconvenience.