Resolved after 21 hours 18 minutes, affecting Payment methods, on April 15, 2026.
We are currently encountering a technical issue affecting crypto deposits. Some users may encounter errors when submitting required transaction information, which can lead to delays in funds being credited to your account. Our engineering team is working on a fix to restore the deposit flow, and your funds remain entirely secure. We apologize for the inconvenience and will provide an update as soon as the issue is resolved.
Affected components
Update timeline
- investigating Apr 15, 2026, 02:27 PM UTC
We are currently encountering a technical issue affecting crypto deposits. Some users may encounter errors when submitting required transaction information, which can lead to delays in funds being credited to your account. Our engineering team is working on a fix to restore the deposit flow, and your funds remain entirely secure. We apologize for the inconvenience and will provide an update as soon as the issue is resolved.
- resolved Apr 16, 2026, 11:46 AM UTC
This incident has been resolved.
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